At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Supervisor, Agent Licensing? American Income Life is looking for an experienced Supervisor, Agent Licensing to join the team!

In this role, you will be responsible for overseeing all subsidiary unit functions, including American Income Life (including CD & NZ), and National Income Life.   

This is a remote / work from home position.  

What You Will Do:

• Responsible for the coordination of the activities of staff.
• Determine department readiness and meet objectives and assignments through data processing systems.
• Phone calls/email – answer questions and resolve problems – suggest alternatives.
• Resolve problems/answer questions from department employees regarding various system problems.
• Ensure employees under supervisors charge are properly trained, aware of company/department policies and procedures.
• Develop methods to ensure the timeliness and efficiency of the work flow and assigned tasks.
• Communicate to Department Management with a sense of urgency any problems with their staff, workflow, other departments, other company staff, emergency or unsafe situations, and company equipment.
• Work with Department Management to develop training guidelines, material, methods and classes.
• Point of contact for Sales, Executives, Recruiters, Directors, Agency Owners, General Agents, and Agents which do not require the involvement of Department Management.
• Involvement in coordinating stages in Appointment Automation testing.
• Liaison activities with Sales and Upper Management.
• Correspondence and telephone communication with agents and state insurance departments.
• Availability for run code, end of month, end of period processing as team support.
• Staff Reviews.
• Involvement in state audits.
• Create or complete reports as needed.
• Create or update procedures as needed.

What You Can Bring:

• Education: High School diploma required; college degree preferred.
• Experience with accounting basics and database management very helpful.
• Insurance background, especially Agent Licensing desirable.
• Experience: Four (4) years minimum.
• Excellent alpha and number recognition skills, good math aptitude.
• Type 40-45 wpm.
• Versed in use of Microsoft Word, Excel, MS Access, Outlook, SharePoint, PowerPoint or comparable software. applications. Able to process and train others to complete mail merges, Pivot tables, database queries and advanced spreadsheet development.
• Excellent oral and written communication skills (competency in grammar and spelling).
• Ability to analyze information and make independent, logical conclusions.
• Accurate, organized and detail oriented.
• Be confidential.
• Must be able to meet department and production driven deadlines.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.