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Globe Life Family of Companies Internal Careers

Making Tomorrow Better

PT AM Retention Specialist - AIL


Customer Service

All Locations

Waco, Texas

Job Location

Waco, Texas

Posted Date


Tracking Code


Position Type


Part-Time Customer Retention Representative

Work From Home/ Remote work environment

The Customer Retention Department is responsible for conserving business on behalf of the Company.  You’ll be a vital part of a dedicated, professional team.  Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.  

Summary Job Description:

We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.  As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.  You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.  You must have a positive, helpful attitude with customers to quickly gather information and record it.  There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential – hourly wage plus bonus based on performance. 


4 Weekdays - 5PM - 9PM  or 10AM - 2PM & Saturdays - 8AM - Noon





Is this a Union position?


Required Skills

Required Knowledge, Skills, & Abilities:

  • Excellent oral and written communication
  • Superior customer service skills required – friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Excel
  • Ability to work under pressure and multi-task
  • Excellent organization and time management skills
  • Must be detail-oriented with the ability to analyze information and make logical conclusions
  • Have a desire to learn and grow within the Company
  • Types 30 words per minute, pre-employment assessment required

Required Experience

  • High school diploma or GED
  • Customer service experience


Shift Differential available for 2nd shift. 

A Bilingual differential is also available for Eng/Span Bilingual Reps.

This position is located in Waco, TX. View the Google Map in full screen.

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