Call Center - QAC  Representative

 The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers.  It is a vital part of our Company’s New Business and Underwriting process.  The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

 Summary Job Description:

We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.  As a Call Center - QAC Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database.  You must have a positive, helpful attitude with customers to quickly gather information and record it.  There is no cold calling and no phone sales.  Friendly, casual work environment with full-time and part-time positions available.  Excellent earning potential – hourly wage plus bonus based on performance.

Primary duties & responsibilities:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
• Clearly explain the application process to potential customers
• Accurately complete additional paperwork as needed
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Required Knowledge, Skills, & Abilities:

• Minimum typing requirement of 35 wpm
• Excellent oral and written communication
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Knowledge of medical terminology and spelling a plus
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented
• Have a desire to learn and grow within the Company