At Globe Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Part-Time Insurance Verification Specialist? Globe Life is looking for a Part-Time Insurance Verification Specialist to join the team!

In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy.

This is a remote / work-from-home position. 

What You Will Do:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to the appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).
• Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.

What You Can Bring:

• Minimum typing requirement of 35 wpm.
• Bilingual English and Spanish preferred
• Superior customer service skills required – friendly, efficient, good listener.
• Proficient use of the computer, keyboard functions, and Microsoft Office.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology and spelling is a plus.
• Excellent organization and time management skills.
• Must be detail-oriented.
• Have a desire to learn and grow within the Company.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full-time and/or part-time based on the position specifications.