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Intake Coordinator

Counseling & Wellness

Brockton, MA
ID: 581-379

Intake Coordinator - Brockton, MA

We’re looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receives weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.

Duties and Responsibilities:

  • Provide courteous and timely customer service.
  • Adhere to Agency and program policies and procedures.
  • Initiate and complete all administrative paperwork included in the Client Intake Packet.
  • Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
  • Respond to all intake calls and voicemails within two business days.
  • Orient client to service availabilities, rights, and responsibilities.
  • Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
  • Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
  • Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
  • Assist with phone calls and translations as needed.


Required Skills

Qualifications/ Job Requisites:

  • Minimum HS Diploma/equivalency with business-related course or equivalency.
  • Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
  • Basic knowledge of scheduling [systems and procedures].
  • Must understand the population and information sensitivity [i.e. HIPAA and privacy laws and regulation], and protocols required in mental health.
  • Bilingual: English/Spanish.

Working conditions: 

Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside vendors; etc.; exposure to data/ exposure to data/ information which must remain confidential; flexibility in work hours and project assignments.


  • Retirement Plan 403(b)
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

This position is located at 142 Crescent Street, Brockton, MA. View the Google Map in full screen.

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