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Shift Supervisor | DYS

Youth/Young Adult Residential

Springfield, MA
ID: 544-379

Shift Supervisor | DYS

We are looking for a Shift Supervisor to work within our R.I.S.E./ DYS Youth Program in Chicopee, Massachusetts. The Shift Supervisor is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a DCII. In addition to those expectations, the Shift Supervisor will take a leadership role while reporting to the Assistant Director and Program Director. The Shift Supervisor will maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional, food, clothing, and shelter; supervising Direct Care/Relief Workers in those areas and providing support and training as needed; maintain consistent manner in implementing reasonable limits and structure for each client on a daily basis in the residence and in the community; maintain contact with families and collaterals as needed.

Duties & Responsibilities:

  • To participate as part of the management team in weekly administrative meetings
  • To provide direct formal supervision of direct care staff and relief staff
  • To participate in the maintenance and implementation of the Program policies and development.
  • To report any program issues or concerns to administrator on call of the program.
  • To perform other duties as assigned by the Program Director or Assistant Director.
  • To maintain the structure and milieu of the program.
  • To complete monthly van checks and license validity.
  • To participate in the management and planning for the Program through participation in weekly Supervisor’s meeting, Staff meeting, and quarterly Shift Supervisors meetings.
  • DYS Training Academy training completed within 60 days of hire.
  • DYS Medication training completed within 60 days of hire.

Administrative Responsibilities/Record Keeping

  • Knows and understands all pertinent aspects of Agency policies and procedures.
  • Responsible for any cash purchase as assigned by Director or designee
  • Knows and understands EEC licensing requirements as they apply to their shifts.
  • Attends and participates in all required staff meetings and training sessions.

 Job Requirements

  • Displays sound judgment; Good communication skills both verbal and in writing.
  • Ability to master First Aid, CPR, Defensive Driving, Fire Safety and Administering Medication.
  • Works well as a team member, provide direction for direct care workers during assigned shifts
  • Seeks and uses management staff for training and supervision.
  • To attend all staff meetings and all trainings as required by the funding source and/or the Agency.
  • Ability to deal with diverse population at varied levels of management

Required Skills

Minimum Qualifications

  • A combination of two years’ supervisory experience and higher education in a social services degree.
  • At least two years experience working with adolescents in a high-risk setting.
  • Working understanding of Social Service Agencies and their functions
  • Demonstrated ability to work with collaterals and above Social Service Agencies
  • Must have a valid driver’s license
  • Must meet Agency requirements for driving history records

Program Factors

  • To be flexible in accommodating forty (40) hours of work per week in order to adapt to the hours required for the program’s operation as planned and requested by the Program Director.
  • To provide supervision as indicated of the consumer’s prescribed medications and record this in his/her progress notes.
  • To work closely with Direct Care Staff to better coordinate and service the consumer.
  • Represents Agency in a professional manner.

Staff Factors

  • Represents Agency in a professional manner; ability to maintain proper attendance.
  • Patience and compassion; high energy level; self-initiated.
  • Performs well under stress and in the event of a crisis.
  • Dependable, committed and motivated; Organized and efficient
  • Ability to maintain good attendance.


  • Retirement Plan 403(b)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

This position is located at 1416 Page Blvd, Springfield, MA. View the Google Map in full screen.

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