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Outreach Direct Care Staff

Adult Residential

Springfield, MA
ID: 521-379

ACCS Program Outreach Worker

Looking to make a difference in your community? This may the role for you!

We're looking for an Outreach Worker to work with our Adult Community Clinical Services (ACCS)/Outreach Adult Mental Health Program assisting Persons Served in need of psychiatric services to acquire the skills necessary to live independently in the community. S/he works within the Agency's team model, establishing open communication, support, and accountability among co-workers.

I.  AGENCY SERVICES - necessary to meet overall agency goals and provide support to management and program staff.   

  • Provides crisis intervention
  • Adheres to program policy and procedure manual
  • Participates in team approach, sharing responsibility for Persons’ services
  • Notifies  supervisory staff immediately in the event of a crisis, suspected illegal activity, or any behavior constituting an incident in the program
  • Assists Persons with activities of daily living e.g. Personal hygiene, meal preparation, housekeeping, laundry, money management, etc.
  • Transports Persons in matters related to service delivery, e.g. medical appointments, shopping, job interviews, vocational program, banking, laundry
  • Administer medication accordance with MAP policies and procedures
  • Deals with entry and termination issues
  • Provides for and participates in Persons’ recreational activities, e.g. dining out, spectator sports, movies, etc.
  • Participates in the development of Persons’ treatment plans
  • Interacts with Persons in order to assess needs, provide information, discuss problems, identify patterns and stressors, and encourage growth and development
  • Visits Persons served.

II. ADMINISTRATIVE/RECORD KEEPING RESPONSIBILITIES – necessary for maximizing department efficiency. 

  • Maintains Persons’ records in accordance with standard format and timetables to include assessment and progress reports/service notes, incident reports, money disbursements, and other specialized documentation as required
  • Attends bi-weekly team meeting
  • Attends bi-weekly clinical meeting
  • Attends bi-weekly supervisory meeting with Supervisor.

III.   COLLATERAL/ENVIRONMENTAL SERVICES – necessary to respond to external environment which influences the department.  

  • Able to react to change productively and to handle other tasks assigned due to changing environments.
  • Works within processes and procedures of referral source.
  • Liaisons with other service-providing agencies.
  • Strengthens working relationships with significant resources in Persons’ network as specified by supervisory staff.


IV. PROFESSIONAL GROWTH AND DEVELOPMENT – necessary to develop to full potential professionally. 

          For All Direct Care Staff:

  • Seeks and uses training opportunities external to the Agency.
  • Attends agency-required trainings.
  • Engages in self-evaluation to develop professional goals.
  • participates in relevant Agency and/or community task forces.

Required Skills

Knowledge, Skills and Abilities Required

  • Knowledge of Persons’ behavioral dynamics.
  • Ability to respond effectively to crisis.
  • Good oral and written communication skills.
  • Ability to structure and organize responsibilities with minimal supervision.
  • Physical and mental demands are located at end of job description.
  • Ability to pass certification for CPR, First AID and MAP.
  • Valid driver’s license; reliable transportation.
  • Ability to provide goal-oriented services.
  • Ability to counsel.
  • Ability to safely transport Person.

Required Experience

Minimum Qualifications

  • High School Diploma or equivalent required.
  • Bachelor's degree in human service field preferred [needed for DC II, or additional experience].
  • Minimum of 1 year of experience working with population preferred.
  • Must have valid driver's license and safe driving history.
  • Bilingual, preferably bi-cultural (English/Spanish) encouraged to apply.


  • Retirement Plan 403[b]
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Vacations
  • Paid Holidays & 8 Discretionary days a year


The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.



This position is located at 120 Maple Street, Springfield, MA. View the Google Map in full screen.

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