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Recovery Coach Driver

Substance Use & Recovery

Holyoke, MA
ID: 447-379

Recovery Coach Driver / Hope for Holyoke                                                                                                                                                                                

Goal: Improve the quality of the lives of residents of Holyoke communities served by The Highway to Hope program by addressing unmet needs of residents with multiple challenges who are not engaged in substance use treatment or recovery care and health-related programs or independently seeking services.

Essential Duties and Responsibilities:

  • Provide transportation to and from various treatment locations in MA Provide or arrange transportation in accordance with Gandara Transportation Protocol for patients referred by Boston Medical Center’s Healing Communities Initiative and its Holyoke Community Coalition including Hope for Holyoke (Gandara), Holyoke Medical Center, Holyoke Health Center, Providence Hospital, Behavioral Health Network (BHN). 
  • Work closely with partners to field requests for transportation, coordinate rides, and arrange for pick ups/drop offs in a timely manner. 
  • Build relationship between patients, Hope for Holyoke, community partner agencies, as well as MOUD and detox providers giving information, sharing options, and making appropriate referrals. 
  • Transport patient to next level of care, engage patient in discussion of “next steps”-Explain Recovery Coaching / peer-to-peer support to patient during ride, encourage medication assisted treatment and multiple pathways to recovery with follow up contacts at recovery center and other natural environments and community based settings as appropriate. 
  • Engage in discussion of overdose risk and prevention and provide Narcan education and distribution upon completion of treatment. 
  • Maintain Contact Notes, track required information and outcomes, complete appropriate releases for follow up with coalition partners and referral sources and reporting back to Healing Communities Intiative Coalition. 
  • Transport / Accompany patient for initial attendance at MAT provider or other after self-help meetings, visits to other providers or visits to the Recovery Support Center as appropriate, care and assist in securing long term transportation. 
  • Understands and uses agency/department policies and procedures, including Gandara Center’s Recovery Coach Code of Ethics. Seeks clarification as needed from Supervisor.. 
  • Attends Coalition Meetings, Individual and Group Supervision sessions, and Trainings/meetings as indicated
  • Performs other duties as assigned.



Required Skills


  • Mental health and substance use disorders
  • Knowledge of Medication Assisted Treatment
  • Principles and techniques of recovery coaching
  • The process of recovery
  • Motivational Interviewing
  • Health and social service systems and resources

 Skills and Abilities:

  • Good oral and written skills required.
  • Maintain confidentiality of all consumer information.
  • The ability to maintain a pleasant and professional attitude with fellow employees.
  • The ability to react properly in emergency situations.
  • Ensures compliance with Gandara Center’s Recovery Coach Code of Ethics and all policies and protocols.

Required Experience


 Education and Experience Required 

  • The Recovery Coach Driver must have sufficient time in recovery from a substance use disorder in order to safely and effectively provide recovery support to others.  They must be willing and able to share their path to recovery and their lived experience with participants and support all paths to recovery.
  • Embrace and work in a culturally and linguistically diverse recovery community
  • Have a comprehensive understanding of addictive behaviors, S.U.D’s and recovery.
  • Communicate effectively orally and in writing.
  • Completion of  Recovery Coach Academy and working toward certification
  • Must have valid Driver’s License and good driving record.
  • Bilingual (Spanish) preferred


  • Health, Dental, Vision, and Life Insurance, up to 32 hours.

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.


This position is located at 98 Suffolk Street, Holyoke, MA. View the Google Map in full screen.

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