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Direct Care Staff II - Springfield Men's Group Home

Substance Use & Recovery

Springfield, MA
ID: 382-379

Position: Direct Care Staff II - Men's Group Home

Employment Type: Full Time

Program/Location: Addiction Recovery Program (GARP) in Springfield, MA

Bilingual encouraged to apply! | 2nd Shift Help Wanted - 4pm-12am

We're looking for Direct Care II to work within the SUD/RRS team model, establishing open communication, support, and accountability among workers and consumers. 

The Direct Care II is accountable to the Program Director, who is responsible for providing supervision and training. The Direct Care II is one who actively promotes the philosophy of the Substance Use Division and our agency, and maintains a high level of commitment to the program.

Client Services Responsibilities

  • To share all expectations of Residential Staff I
  • To be capable of running shifts in Supervisors absence.
  • To be capable of assuming enhanced responsibilities for providing advocacy services to clients.
  • To be capable of assuming enhanced responsibilities for planning and overseeing on and off unit activities.
  • To complete adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary and aftercare planning
  • To conduct intake interviews, administer and complete the MIS forms and adhere to funding sources requirements.
  • To provide weekly individual counseling and also acts as a group facilitator in regularly scheduled sessions which include peer discussion, didactic substance abuse seminars, and other therapy groups conducted on the premises.
  • To maintain direct supportive contact with residents to continually assess their individual needs, especially during stressful and crisis situations.
  • To provide advocacy/case management services whenever appropriate for each resident.
  • To develop and maintain a working relationship and knowledge of other social service agencies in the community.
  • To develop strong, supportive relationships with the clients.
  • To provide for client care and safety.
  • To interact with clients in order to assess needs, provide information, discuss problems, set limits and encourage growth and development.
  • To perform routine housekeeping tasks as needed.
  • To transport clients in matters related to service delivery.
  • To participate in client recreational activities.
  • To assist with client discharge plans.
  • To notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
  • To maintain updated clinical notes and reporting in accordance to established record keeping procedures.
  • To participate in all case consultation meetings, staff meetings and case conferences.
  • To administer drug/alcohol screens to residents when considered clinically appropriate.
  • To provide orientation of services to prospective clients, family members and community interest groups.
  • To provide crisis intervention.
  • To act as a client advocate.
  • To provide recommendations for discharge planning and aftercare services.
  • To arrange and provide patient transportation to outside appointments when public transportation is not available or recommended.
  • To participate in training programs (both external and internal), regularly research materials relative to chemical abuse, mental illness and treatment approaches.
  • To acquire and maintain current the necessary certifications mandated by the Agency and funding sources.
  • To adhere to program and agency policies and procedures.
  • To perform other duties as assigned by the Program Director.

Required Skills

Required Skills

Knowledge, Skills and Abilities Required

  • Ability to work with population in recovery.
  • Ability to structure and organize job responsibilities with minimal supervision.
  • Ability to master First Aid, CPR, Defensive Driving and Fire Safety
  • Demonstrates good verbal and written communication skills.
  • Displays sound judgment.
  • Ability to provide goal-oriented services.
  • Works well as a team member.
  • Bilingual (Spanish/English)
  • Ability to enter client data in the virtual gateway
  • Physical and mental demands are located at the end of this job description

Required Experience

Minimum Qualifications

  • High School/GED +2 yrs experience
  • Associates Degree + 2yrs experience
  • Bachelor’s degree + 1-2 years experience preferred.
  • Demonstrated strong communication and interpersonal skill, including conflict resolution.
  • Experience providing substance abuse services
  • Demonstrated organizational skill, able to multi-task.
  • Demonstrated ability to lead through example.
  • Must have valid driver’s license
  • Must meet Agency requirements for driving history records.
  • Must have availability of an automobile to transport clients or perform other supportive services as necessary.
  • Bilingual [English & Spanish], Bicultural, encouraged to apply.


  • Retirement Plan 403(b)
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • Paid Holidays
  • 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.


This position is located in Springfield, MA. View the Google Map in full screen.

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