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Fortera Credit Union


Fraud Operations Manager

Risk Management

Clarksville, TN
ID: 636-064

Position Purpose

The Fraud Operations Manager analyzes moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the VP, Risk Management, any suspected, alleged or known internal and external fraud investigations against the Credit Union and its members. Reports directly to the VP, Risk Management and will be a member of the Risk Management Department. Conducts investigations as well as researching and identifying all possible avenues to recover funds and/or property obtained by such fraud, coordinating with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating such fraud. Ensures compliance with established Credit Union policies and procedures, supporting the Compliance Management Program. Performs all duties in accordance with the Credit Union’s policies and procedures and all federal and U.S. state laws and regulations wherein the Credit Union operates.

Essential Functions and Basic Duties

  • Proactively assists in the oversight of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
  • Identifies and monitors fraud risks within the organization.
  • Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures in alignment with the Fraud Risk Program.
  • Analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from third parties requesting assistance.
  • Analyzes potential check and deposit fraud, debit card, and checking irregularities, including returned deposited items, wire and ACH activity, check kiting, new account fraud activity, commercial and consumer loan fraud, and any other suspicious activities.
  • Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the business units.
  • Prepares in-depth fraud case investigations narratives, which support: Suspicious Incident Reporting, Elder Abuse Reporting, Subpoenas, Human Resource corrective action, and police reports.
  • Prepares and analyzes internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
  • Risk assesses the effectiveness of anti-fraud programs and controls in place.
  • Effectively communicates emerging and/or changing risk and related control opportunities and enhancements to senior management.
  • Collaborates with Risk Management Department to comprehend, develop, and perform Key Risk Indicators reporting.
  • Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact operational risk management.
  • Assists management in the development and implementation of the anti-fraud control activities both preventative and detective controls.
  • Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
  • Adheres to all regulatory filing timelines.
  • Follows policies and procedures, complete tasks correctly and on time, and support the Credit Union’s goals and values.
  • Performs other duties as assigned by management.


Performance Measurements

  • Demonstrate knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position to include but not limited to the following: Regulation Z (Truth-In-Lending Act), Regulation B (Equal Credit Opportunity Act), FHA (Fair Housing Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, and Right to Financial Privacy Act (state and federal).
  • Communicate in a create clear and concise summary documents of on-going investigations and provide detailed instructions to team members.
  • Analyze complex situations, provide guidance, make recommendations, and/or escalate issues timely.
  • Communicate effectively with all management levels to assess business needs in a professional manner.
  • Maintain and update documents in timely manner on SharePoint.
  • Make informal and formal presentations, inside and outside the organization; speak before assigned team or other groups as needed.
  • Ability to work with little to no supervision while performing duties.
  • Fortera core values are satisfactorily demonstrated.


Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Please be advised, visa sponsorship is not available for this position.

Required Skills

Required Skills/Abilities:                     


  • Ability to resolve problems and function without supervision
  • Strong strategic and tactical analytical skills as well as the ability to exercise discretionary judgment.
  • Strong oral and written communication skills.
  • Able to work in a cooperative manner with others.
  • Process-driven with the capability to design and implement solutions for increased efficiency and management oversight
  • Strong organizational skills
  • Ability to use a PC, related software applications and standard office equipment
  • Strong proficiency with MS Office Suite required (MS Word, MS Excel, and MS PowerPoint).
  • Professional dress, appearance, and attitude
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Must have the ability to work independently, as a team, and handle multiple tasks in a high-volume lending environment
  • Able to meet deadlines and maintain an effective and efficient workflow.
  • Ability to work-well under pressure while always promoting a professional image of the Credit Union.
  • Regular and predictable attendance.


Physical Activities and Requirements


Finger Dexterity:  

  • Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.



  • Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


Average Hearing:            

  • Able to hear average or normal conversations and receive ordinary information.


Repetitive Motion       

  • Movements frequently and regularly required using the wrists, hands, and/or fingers.


Average Visual Abilities:   

  • Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.


Physical Strength:         

  • Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  (Almost all office jobs.)

Working Conditions



  • No hazardous or significantly unpleasant conditions (such as in a typical office).


Mental Activities and Requirements


Reasoning Ability:            

  • Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.


Mathematics Ability:         

  • Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.


Language Ability:               

  • Able to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.  Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.  Ability to conduct training, communicate at panel discussions and make professional presentations.

Required Experience


  • Bachelor’s Degree in business administration, criminal justice, or related field or an equivalent combination of formal education and experience.


Preferred Knowledge:


  • Fraud risk analysis in the financial services industry
  • Monetary control and applicable regulations.
  • Credit Union administration, lending and operations products and services; related state and federal laws and regulations, and other Credit Union operational policies and procedures.


Experience Required:       

  • Five to seven years of experience in financial institution operations or working financial crimes investigations of which at least three years should be in a comparable management position.