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Fortera Credit Union


Senior Vice President Lending

Consumer Lending

Clarksville, TN
ID: 420-064


As a member of the Senior Leadership Team, the SVP, Lending has responsible for driving strategic growth and operational excellence in all facets of the loan life cycle by leading multiple teams, both directly and indirectly, in real estate and consumer lending across the organization. This position manages and develops a complex suite of real estate and consumer lending products while also optimizing the member experience in all delivery channels, assuming overall responsibility for the profitability, performance, and success of the real estate and consumer loan portfolio. As a leader, they create an environment where employees can cultivate and grow in their knowledge, skills, and development and are responsible for establishing processes, procedures, and policies that adhere to State and Federal regulatory requirements while enabling member-facing team members to develop long-term, multi-faceted relationships. The SVP, Lending serves as a trusted advisor, assisting members in the achievement of financial peace of mind while increasing member loyalty by creating experiences that turn members into lifelong ambassadors of the credit union.



  • Ensures credit union lending services operate in accordance with established policies, procedures, and legal requirements resulting in maximum volume, appropriate profit for the Credit Union, and a minimal delinquency ratio.
  • Analyzes and evaluates effectiveness of credit union lending services to ensure the credit union meets established goals and objectives.
  • Directs and monitors lending services to ensure the credit union meets established goals and objectives. Monitors product delivery and quality and takes action to resolve problems.
  • Supervises and appraises the activities of subordinate managers and ensures that all lending systems are professionally delivered, and members are well-served.
  • Develops and maintains written policies and ensures that procedures are in place to achieve compliance with applicable state and federal laws, regulations and board approved policies; ensures that staff receives related training as required; establishes and monitors internal controls and standards for compliance.
  • Participates in establishment of annual credit union budget with specific input for the departments supervised. Monitors performance to budget throughout the year. Establishes annual goals for mortgage lending programs and coordinates action (in conjunction with Marketing and Branch Operations) to achieve established goals.
  • Develops, proposes, gains acceptance for and implements lending program policy and strategy; leads activity related to new product development with respect to lending programs.
  • Reviews/prepares financial, statistical and operational reports related to lending operations and asset recovery. This may include lending analysis reports, production/performance reports, and lending project status reports. Manages periodic maintenance reports and activities related to loan operations as required.
  • Serves as a member of the credit union’s Asset Liability Committee and provides input for managing lending operations/rates to maintain acceptable levels of risk and monitored ratios within policy guidelines.
  • Recruits, hires, trains, manages (coaches/counsels), and provides direction to staff including monitoring of goals, objectives, managing day-to-day operational activities and performing annual performance reviews.
  • Provides day-to-day oversight responsibility for ensuring compliance with regulatory laws as they related to functions within their departments to include Bank Secrecy Act compliance.
  • Attends and participates in all trainings, meetings and committees as required.
  • Participates in community and civic events to promote awareness of the Credit Union in the community.
  • Ensures work area and assigned equipment are clean, secure, and well-maintained.



  • Lending services activities are efficiently and effectively provided in accordance with established Credit Union policies and standards and with applicable laws and regulations.
  • Problem loans are closely tracked and effectively resolved.
  • Safe and sound lending practices are maintained which result in delinquency ratios no higher than the those established by the Board of Directors.
  • Good relationships exist with members and businesses and their financial and lending needs are properly assessed and met.
  • Department personnel are well trained and efficient, and their activities are well directed and coordinated.
  • Required reports and records are accurate and timely.
  • Senior Management and the Board of Directors are appropriately informed of area activities and of any significant problems. Suggestions for improved efficiency are provided.
  • Fortera Core Values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Please be advised, visa sponsorship is not available for this position.

Required Skills


  • Preference for working in organizations that place priority on personal humility, diversity, inclusion, teamwork, and collaboration.
  • Able to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity.
  • Forward thinker with demonstrated decision making ability, exceptional critical thinking, and organizational skills
  • Outstanding oral and written communication skills
  • Ability to conduct thorough research, interpret and understand laws and regulations and provide workable recommendations and solutions to problems.
  • Strong leadership, supervisory, and interpersonal skills.
  • Ability to work independently, as a team, and handle multiple tasks in a fast-paced environment.
  • Strong project management skills and the ability to move multiple streams of work forward simultaneously.
  • Ability to create momentum and promote change.
  • Provides support to management to ensure the mission, vision, and values of the Credit Union are met.
  • Ability to operate PC, related software applications, and standard office equipment.
  • Ability to work well under pressure while always maintaining a professional demeanor.
  • Professional dress, appearance, and attitude.
  • Regular and predictable attendance.



  • Especially where one must frequently convey detailed, important instructions or ideas accurately, loudly or quickly.


  • Using fingers and palm on an object.

 Finger Dexterity:                        

  • Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

 Average Hearing:                       

  • Able to hear average or normal conversations and receive ordinary information.

 Repetitive Motion:                      

  • Movements frequently and regularly required using the wrists, hands, and/or fingers.

 Average Visual Abilities:       

  • Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

 Physical Strength:                   

  • Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)





  • No hazardous or significantly unpleasant conditions (such as in a typical office).




Reasoning Ability:                      

  • Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. 
  • Able to interpret a variety of technical instructions and can deal with multiple variables.

 Mathematics Ability:                 

  • Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
  • Able to perform very simple algebra.

Language Ability:                       

  • Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
  • Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. 
  • Ability to conduct training, communicate at panel discussions and make professional presentations.

Required Experience




  • Bachelor’s degree in finance/related field or an equivalent combination of formal training and experience.

Required Knowledge:

  • Thorough knowledge of generally accepted lending and underwriting standards applicable to first tier lenders. 

Understanding of government regulations and legal requirements involving lending, collections, insurance, and related functions.

Experience Required:                      

  • Ten to fifteen years of progressive lending experience in a Credit Union or similar financial institution.
  • Eight to ten years of supervisory experience to include hiring, firing, coaching, counseling, and evaluating.