Brokerage Operations Principal

How will this role impact First Command?

The Brokerage Operations Principal plays a key role in overseeing regulatory requirements and assisting in managing the daily operations of the department. This position involves close collaboration with brokerage operations leadership, team members, advisors, office staff, and other business partners to ensure the delivery of high-quality service and operational efficiency. The principal will be responsible for executing a range of time-sensitive financial transactions while maintaining accuracy and compliance.

Additionally, the Brokerage Operations Principal will participate as a member of an Agile Release Train, contribute to shared services, and serve as a subject matter expert in initiatives focused on innovation in service, operations, and technology. This role offers opportunities to make a significant impact on the organization by staying adaptable, acquiring new skills, and driving continuous improvement within the department.

What will you do in this role? 

This role is vital to ensuring operational efficiency, regulatory compliance, and high service standards while fostering an environment of continuous learning and improvement.

• Error Analysis and Corrections: Identify and address errors in managed and brokerage accounts, ensuring corrective actions are implemented promptly.
• Asset Transfer Oversight: Approve and ensure compliance with all requirements related to asset transfers, including re-registration and other transfer requests, while understanding the rules for placement of a Medallion Signature Guarantee Stamps.
• Cross-Department Collaboration: Work closely with other departments and teams to handle exceptions, expedite requests, and make judgments regarding how specific requests should be processed.
• Coverage and Flexibility: Provide coverage for daily workflows across all areas of the department to address employee absences, training needs, and other operational demands.
• Training and Documentation: Ensure training materials, new hire onboarding resources, cross-training materials, standard work guidelines, desktop procedures, and skills matrices are updated and accurate.
• Training Effectiveness: Assist management in assessing the effectiveness of training programs through regular testing and feedback, ensuring ongoing skill development for team members.

Who will you lead in this role?  

• Ensure the Execution of Processes and Policies: Decisions and productivity have critical dependencies on timing and regulatory compliance. Ensure alignment of staff to the work by developing daily staffing plans., monitor work queues, and when needed process daily tasks to ensure that all the responsibilities of the department are accomplished.
• Transaction Processing and Compliance: Ensure the accurate processing of daily and standard transactions, manage complex or exceptional cases, and ensure adherence to Written Supervisory Procedures (WSPs), providing required evidence and sign-offs.
• Facilitation of Daily Stand-Ups: Lead daily stand-up meetings, maintain stand-up boards, and ensure team alignment on daily goals and tasks.

What skills and qualifications do you need?

Education

• Bachelor’s degree in finance, economics, business administration, or related area or equivalent combination of education and experience preferred.

Work Experience

• Eight-ten years of work experience in a business setting. (Required)
• Five years relevant experience in financial services such as Client Services, Trading, Brokerage Operations, Investment Operations, and/or Insurance Operations. (Required),
• Service experience strongly preferred, with a focus on providing exception service in a fast paced, regulatory-driven environment.
• Experience processing securities transactions, risk mitigation, ACAT, non-NSCC, and mutual fund transfers utilizing a brokerage clearing platform preferred.

Certifications

• Series 63 may be required dependent on daily responsibilities.
• ​Series 7 required.
• S24 or S9/10 required or must be obtain within 90 days of employment.

Required Knowledge, Skills and Abilities

• Problem-Solving and Analytical Skills: Strong ability to analyze trends, identify issues, and effectively communicate problems or concerns to stakeholders. Demonstrates discipline and teamwork in collaboratively addressing complex process or technical challenges, utilizing a variety of tools and resources to find effective solutions.
• Sense of Urgency and Drive: Executes tasks with a sense of urgency, a strong drive to make an impact, and a high level of self-confidence, ensuring tasks are completed efficiently and effectively. Capable of working effectively in high-pressure situations, managing elevated workloads without compromising quality
• Collaborative Team Player: Actively and positively contributes to a highly collaborative team environment, fostering teamwork and shared goals.
• Continuous Learning: Demonstrates a strong desire to acquire new skills and knowledge, adapting quickly to evolving requirements and challenges.
• Flexibility and Responsiveness: Willingness to remain flexible and responsive in a dynamic environment, ensuring team deliverables are met despite changing priorities.
• Professional Engagement: Ability to engage with internal and external partners in a professional and productive manner, ensuring high levels of performance and service.
• Agile and Lean Knowledge: Familiarity with Agile and/or Lean methodologies, applying them to optimize workflows and drive continuous improvement.

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