How will this role impact First Command? 

Reporting to the AVP, Consumer Loan Operations and Mortgage, the Mortgage Consultant provides exceptional service to advisors and clients by managing all mortgage requests related to residential property purchases, refinances, and HELOCs. The Mortgage Consultant pre-qualifies referrals and, when there is intent to proceed, originates mortgage loan applications by reviewing applicant information, supporting documentation, and evaluating creditworthiness. The role advises clients on suitable loan programs and products to best meet their financial needs, collects and verifies required documentation, and communicates with clients and advisors throughout the process to ensure timely and successful loan closings.         

What will you be doing? 

• Promptly respond to mortgage referrals for mortgage opportunities within defined service level agreements to ensure timely client and advisor engagement. 
• Ensure compliance with all applicable federal, state, and investor mortgage regulations and internal policies, including TRID, RESPA, ECOA, and Fair Lending requirements.
• Maintain accurate documentation, meet required disclosure timelines, and participate in audits, training, and quality control reviews.
• Meet with clients and Advisors via phone or video conferencing to assess needs and recommend appropriate loan programs and products aligned with client financial goals.
• Perform pre-approvals in accordance with applicable regulatory and investor guidelines to support the client’s residential property search.
• Provide accurate price and rate quotes in accordance with specific investor guidelines and internal pricing policies.         
• Pull and analyze credit reports to evaluate client creditworthiness in accordance with internal policies and applicable regulations.
• Upload and maintain borrower and loan information within the wholesale processing system.
• Calculate debt-to-income and loan-to-value ratios to determine borrower eligibility for loan programs.
• un automated underwriting systems to evaluate borrower qualifications for specific loan programs.
• Collect, review, and verify required financial documentation from applicants (e.g., bank statements, tax returns, pay stubs).
• Order Certificates of Eligibility (COE) through the U.S. Department of Veterans Affairs (VA) and assist borrowers in understanding and meeting VA eligibility requirements.
• Order appraisals through approved appraiser panels, including VA appraisals, and coordinate final inspections when required.
• Coordinate title work and legal documentation with title companies, attorneys, or escrow agents to support loan closings.
• Obtain and verify hazard insurance and other required insurance documentation.
• Maintain proactive communication with clients and Advisors throughout the loan process to ensure timely closings and high client satisfaction.
• Prepare and deliver pipeline, production, and compliance reporting for management and leadership review.
• Collaborate with internal stakeholders to identify opportunities for client relationship enrichment, including refinancing and additional lending solutions.
• Complete continuing education and maintain compliance with NMLS registry, wholesale lender requirements, and internal bank compliance training programs.
• Perform other duties and tasks as assigned.

What skills/qualifications do you need?

Education

• High School diploma required
• College degree preferred

Work Experience

• 2 to 5 years of mortgage origination or loan processor experience preferred
• Inside sales experience preferred
• First Command experience preferred

Certifications 

• Must pass background check and register with the National Mortgage Licensing System and Registry (NMLS) 

Required Knowledge, Skills and Abilities

• Strong understanding of mortgage lending concepts, investor guidelines, and regulatory requirements.
• Ability to evaluate borrower eligibility and make sound, independent decisions across multiple loan products.
• Excellent communication, organization, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, compliance-driven environment.
• Proficiency with MS Office and paperless loan processing systems.
• Ability to work independently and collaboratively with internal stakeholders.

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