How will this role impact First Command?

The Senior Collections Representative (“Senior Collector”) is responsible for leveraging extensive knowledge of the Collections lifecycle to proactively reach out to clients with delinquent consumer loans, credit cards, and deposit accounts with the intended purpose of recovering the debt to minimize risk to the bank’s assets. The Senior Collector identifies and mitigates this risk while ensuring compliance with applicable rules and regulations.

What will the employee do in this role?

• Contact clients who have past due loans, credit cards and deposit accounts ranging from 10-180 days past due to preserve the company’s assets and mitigate risk by establishing payment arrangements and preventing charge-offs.
• Maintain accurate records of collection efforts in accordance with Collections Department Procedures.
• Accurately document system(s) of record after each interaction.
• Process daily payment returns for Consumer loans and credit cards.
• Offer financial assistance options to qualifying clients experiencing hardship.
• Identify/take action on Consumer loans that require generation of adverse action letters such as repossession, bankruptcy, debt settlement and/or forced liquidation
• Negotiate settlements with clients and third-party debt settlement companies.
• Prepare and ensure accuracy of end-of-month charge-off reports.
• Conduct peer-to-peer training and support team development.
• Meet department delinquency reduction, payment conversion, charge-off, and recovery goals.
• Monitor and respond to online messages, Collections voicemails and the Collections mailbox.
• Performs additional duties as assigned by leadership to support departmental objectives and operational efficiency.

What skills & qualifications do you need?

Education

• High School Diploma: Associates degree preferred.

Work Experience

• 5+ year of banking experience preferred
• 5+ years of debt collections experience
• 1+ years of auto finance preferred experience

Required Knowledge, Skills and Abilities

• Strong proficiency in Microsoft Excel is required
• Strong verbal and written communication skills required, both internally (management/executive management) and externally (client-facing)
• Ability to multi-task and demonstrate proper prioritization to meet required deadlines
• Excellent organizational, time management and follow-up skills
• Knowledge of FDCPA collections regulations

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