Quality Management Registered Principal

How will this role impact First Command?

This position will serve as a team lead and the senior member of the Quality Management Team. This position will also be responsible for providing compliance oversight and managing difficult and varied matters involving early dispute resolution, complaint handling, settlement negotiation, information security and privacy incidents, data loss prevention, investigations, regulatory requests, subpoenas, and other significant legal, regulatory and business issues. The position requires licensing as a Series 24 registered principal and will be responsible for reviewing and approving communications with clients and other third parties in accordance with industry rules and regulations, company policies, and corporate procedures. The position requires strong people and project management skills; the ability to recognize and mitigate reputation, legal and regulatory risk to the company; and an in depth understanding of the operations and product offerings of a securities broker-dealer, investment adviser, insurance agent and bank.

What will the employee do in this role?

• Provide legal and compliance oversight and manage difficult and varied matters involving early dispute resolution, compliant handling, settlement negotiation, information security and privacy incidents, data loss prevention, investigations, regulatory requests, subpoenas, and other significant legal, regulatory and business issues.
• Provide guidance and direction to company constituencies related to the above matters.
• Review and approve, as a Series 24 Registered Principal, incoming and outgoing correspondence from Financial Advisors, Home Office employees and others in accordance with industry rules and regulations, company policies, and corporate procedures.
• Serve as a team lead and senior member of the Quality Management Team, including providing leadership and mentorship to other members of the Quality Management Team and organizing and delegating tasks and managing workload.
• Manage issues which are escalated from Compliance Inspectors, Sales Supervision Principals, the Research and Resolution Team, Brokerage Operations, Social Media Compliance, the Bank Fraud Department, etc.
• Manage privacy and security incident responses, including collaborating with legal counsel and the Chief Information Security Officer to determine the appropriate response; preparing notices to clients, states and regulators; working with Advisors and home office employees to rectify gaps and/or errors; and monitoring, tracking, reporting and documenting the incident.
• Respond to inquiries from FINRA, the SEC, state insurance departments, and First Command’s business partners.
• Perform internal investigations related to allegations of wrongdoing or misconduct by or against employees, field advisors and/or clients.
• Collaborate with leaders throughout the organization to develop and continuously improve policies and procedures, training, controls, systems, etc. as required by FINRA, SEC and state regulatory agencies.
• Address uncommon and escalated securities, advisory, insurance and banking related sales process and operational inquires.
• Provide training to Financial Advisors, Home Office employees and others on matters within the scope of the Quality Management Team.
• Facilitate the training and onboarding of new members of the Quality Management Team as needed.
• Work hours may include evenings and weekends.
• Some travel may be required on an occasional basis.

Supervisory Responsibility

This position will serve as a team lead and the senior member of the Quality Management Team and administer many significant compliance functions and collaborate with many departments and individuals. However, it does not currently have any direct reports.

What skills & qualifications do you need?

Education

• Bachelor’s degree required (equivalent work experience considered)

Work Experience

• 10 plus years of experience in the financial services industry required
• Minimum of 4 years of experience working in a broker-dealer or investment adviser legal or compliance department
• Sound knowledge of FINRA, SEC, state insurance department, and bank rules and regulations

Certifications

• Series 24 registered principal license required
• Series 7, 24, 63, 65 (or 66) required
• Group 1 insurance license required

Required Knowledge, Skills and Abilities

• Superior judgment, ethics and integrity
• Experience as a compliance professional
• Experience working with compliance-related technologies.
• Experience working with client relationship management tools, such as CRM, Netx360, As400, Laserfiche, VI, Remedy
• Ability to recognize and mitigate reputation, legal and regulatory risk to the company.
• Ability to exercise independent judgment and discretion while working through difficult and significant business, and compliance issues.
• Possess an in depth understanding of the business, legal, regulatory and other issues concerning broker-dealers, investment advisers, insurance agents and banks.
• Be able to lead large and varied working teams to resolve issues.
• Be discrete, professional and be able to maintain confidentiality.
• Possess strong verbal and written communication skills.
• Possess a passion for improving client experience (an important strategic goal of the company).
• Be able to apply knowledge and experience to analyze complicated and detailed information.
• Possess a sense of urgency and the ability to manage multiple projects and tasks successfully under varying deadlines.

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