How will this role impact First Command?

As a Project Manager at First Command, you will help drive meaningful business outcomes by leading projects that enhance client experience and improve operational efficiency. In this role, you will work closely with business and technology teams to deliver solutions that align with the company’s mission of empowering military families through personalized financial advice. Your ability to bring structure, clarity, and momentum to initiatives will help shape First Command’s ongoing transformation and innovation efforts.

What will the employee be doing?  

Project Leadership and Execution:

• Manage all phases of project delivery, including initiation, planning, execution, monitoring, and closeout.
• Define clear project objectives, scope, and success criteria in partnership with business stakeholders.
• Develop and maintain project plans, schedules, and budgets while tracking key milestones and deliverables.
• Apply appropriate project management methodologies (Waterfall, Agile, or Hybrid) based on project needs.
• Ensure that projects are delivered on time, within scope, and within budget.

Stakeholder Engagement and Communication:

• Facilitate effective communication between business units, technical teams, vendors, and leadership.
• Organize and lead regular project meetings, status updates, and steering committee presentations.
• Translate business needs into actionable plans and help align project outcomes with strategic priorities.

Risk and Issue Management:

• Identify project risks and issues early, and work proactively to mitigate or resolve them.
• Maintain documentation, decision logs, and change control records in accordance with project standards.
• Escalate concerns when necessary to ensure timely resolution and maintain project momentum.

Collaboration and Continuous Improvement:

• Build positive working relationships across the organization to promote teamwork and collaboration.
• Contribute to the development and refinement of project management tools, documentation, and best practices.
• Support a culture of continuous learning by sharing lessons learned and participating in team development
• Lead cross-functional teams of internal staff, external partners, and subject matter experts to execute project work, organize team efforts, and drive accountability.
• Coordinate with other project managers to align on shared goals.

What skills and qualifications does this employee need?

Education

• Bachelor’s degree is required.

Experience

• 5–7 years of project management experience, preferably within financial services, technology, or other regulated industries.
• Demonstrated success in managing projects involving systems implementation, process improvement, or digital platforms.
• Experience leading both business and technical initiatives is strongly preferred.

Certifications

• PMP or CAPM certification preferred.
• Agile certification (e.g., CSM, PMI-ACP) is a plus

Knowledge, Skills, and Abilities

• Familiarity with core project management principles and delivery methodologies (Agile, Waterfall, Hybrid).
• Understanding of the financial services environment and customer-centric solutions is a plus.
• Knowledge of project lifecycle activities, risk management, and team collaboration strategies.

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