Senior Compliance Quality Control Analyst

How will your role impact First Command?

FCB’s (“Bank”) Senior Compliance Quality Control Analyst (“Sr. Analyst”) will be responsible for supporting the Bank’s consumer compliance monitoring program, part of the Bank’s “second line of defense,” by testing  key compliance controls on an ongoing basis to identify regulatory violations or other deficiencies across the bank. Examining processes, controls, and records; documenting work papers; interacting with all levels of Bank management, and presenting recommendations to management are some of the primary responsibilities of this position. Work product is reviewed internally by the VP Fiduciary and Compliance QC and the SVP Bank Compliance Officer prior to socialization with stakeholders including Internal Audit and Bank leadership.

What will you be doing?

• Assist the Senior Compliance Quality Control Analyst and VP, Fiduciary and Compliance QC execute the Bank’s Quality Control Compliance Program; specifically:
  • Conduct ongoing quality control testing related to the alphabet regulations (e.g. Regulations B, CC, D, DD, E, P, X, Z, FCRA, FDCPA, Flood, SAFE Act, MLA, E-Sign Act, etc.); BSA, and OFAC.
    • Obtain transactional or other data from various bank systems for sampling for detail review.
    • Obtain and review Bank records, including complex process and procedure documentation, for consistency with applicable regulation under the supervision of the VP, Fiduciary and Compliance QC.
    • Document work performed, typically in Excel, consistent with internal procedures. Note that this may include developing work papers for new efforts, individually or in partnership with the VP Fiduciary and Compliance QC.
    • Draft written reports of testing results consistent with internal procedures.
    • Work closely with Compliance team members to determine root cause of issues and necessary follow-up actions.
  • Assist the VP, Fiduciary and Compliance QC with monitoring of the overall Program progress and completion, including project management (i.e. ensuring reviews are completed and reported on time) and ensuring work performed is in-line with team standards.
  • Assist the Analyst I and II by performing peer reviews over their work product; providing coaching and feedback on testing best practices and regulatory expectations; and answering questions in cooperation with the VP, Fiduciary and Compliance QC.
  • Follow-up on open quality control issues for ongoing tracking and remediation.
• Assist with any project assigned by the VP, Fiduciary and Compliance QC or the SVP, Bank Compliance Officer, including:
  • Assist with gathering evidence requested by Internal Audit, the OCC, or other stakeholders, and monitoring timely delivery of those items.
  • Assist with BSA/AML or other Compliance projects as needed, including ongoing monitoring of customer reviews, etc.
  • Assist with the data collection processes for the annual OCC MLR filing, or for various risk assessments (BSA/AML and OFAC, Deposit and Lending, Fair Lending, CRA, Identity Theft Program) as needed. Assist with research on various management requests (e.g. researching whether proposed process changes trigger additional regulatory requirements).
  •  Assist with preparing summary slides and other materials for presentation to the Compliance Committee and others.
  • Assist the VP Fiduciary and Compliance QC and SVP Bank Compliance in monitoring OCC bulletins, enforcement actions, and other industry developments for impacts to the Bank.
• Attend the Bank’s Compliance Committee.

Authorities

Information Access – The Senior Compliance Quality Control Analyst has authority to access, monitor, and report on sensitive Bank, customer, transaction, and employee information related to the position’s duties to ensure compliance with regulatory requirements

Cross Functional Relationships

Internal:

• SVP, Bank Compliance Officer
• BSA/AML Compliance Officer
• All Line of Business Management including Senior Leadership
• Technology (Business Analyst)

External:

• Compliance professionals at financial institutions with a view to understanding the competitive landscape, keeping abreast of compliance developments, industry developments and new products
• Industry associations

What skills/qualifications do you need?

Education

• Bachelor’s degree required; equivalent experience may be considered

Work Experience

• At least 5 years Banking experience required, with experience within a Banking Compliance team highly preferred.
• At least 4 years experience in a dedicated testing function (e.g. Quality Assurance or Quality Control, Internal or external Audit) required, with exposure to consumer banking regulations highly preferred.
• Banking software (e.g. Jack Henry, Cognos, Verafin, Actimize) experience preferred.
• Relevant certification (e.g. CIA, CRCM, CFE) preferred.

Required Knowledge, Skills, and Abilities

• Excel and SQL proficiency highly desirable; reviews frequently require independently obtaining data from various systems, selecting stratified samples for detail review, and then leveraging formulas to prove or disprove timing within a chain of events.
• Must be detail-oriented and possess strong communication and organizational skills.
• Demonstrated knowledge and understanding of testing standards, and Bank regulations.
• Demonstrated ability to perform research, including reading regulations and independently using industry resources to form an opinion.
• Strong ability and motivation to learn.
• Public Speaking and memorandum writing skills.

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