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First Command Financial Services, Inc. Jobs Apply

Mutual Fund Trader



How will your role impact First Command?

The Client Service Center (CSC) is the primary support center for Frist Command’s clients and field partners and has a deep culture of client obsessed service and the highest ethical standards.  The Mutual Fund Trader role supports our clients, employees, and field partners, with a full range of servicing by responding to inbound calls, performing trade execution, money movement requests, account correction, problem-solving, offline report monitoring, and acting as a client advocate in all situations.    

 

What will you be doing?

This position supports investment trade execution and requires knowledge of brokerage and investment operational functions as well as regulatory rules and reporting requirements. Traders must accurately execute trades via First Command’s brokerage platform and/or ticketing system. The position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations, policies, and procedures. Acting as a Subject Matter Expert, Traders will participate both individually and collaboratively in divisional projects of varying service and operational nature, including but not limited to report monitoring, relationship development, training, documentation, and process improvement.

  • Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
  • Demonstrate integrity and high ethical standards
  • Strong ability to successfully balance competing priorities in a fast-paced environment
  • Superior Customer Service skills with the ability to diffuse situations and solve conflicts in a cordial manner
  • Specific operational knowledge of investment products (specifically mutual funds, variable annuities, and mutual fund wrap programs)
  • Thorough understanding of the financial industry and policies, procedures, and regulatory requirements related to investment trading
  • Ability to partner and collaborate in cross-functional teams for client support and issue resolution
  • Strong interpersonal, communication, and time management skills
  • Strong analytical and problem-solving skills
  • Assist clients and advisors with trading strategies, executing investment trades, and money movement transactions
  • Assist with questions and education for employees, clients, and field partners regarding investment trading policies and procedures
  • Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with Support Staff, outside Business Partners, and/or QM to reach a resolution
  • Conducts insightful problem solving for clients taking the time to investigate the client’s current situation and ask questions to learn what course of action is in the client’s best interests
  • Follow up with clients when necessary to provide status updates and to close out service requests
  • Required to document details of all client and advisor interactions

 

What skills/qualifications do you need?

Education

  • Bachelor’s degree or equivalent work experience required 

 

Work Experience

  • 2+ years of brokerage industry or equivalent experience required
  • 1+ years of contact center experience preferred
  • 1+ years of experience in brokerage and investment trading preferred

 

Certifications

  • Series 7 and 66 (or equivalent) required and/or must be obtained within 120 days from licensing start date
  • Life & Health License required and/or must be obtained within 120 days from licensing start date

 

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©2023 First Command Financial Services, Inc. parent of First Command Brokerage Services, Inc (Member SIPC, FINRA), First Command Advisory Services, Inc., First Command Insurance Services, Inc. and First Command Bank. Securities products and brokerage services are provided by First Command Brokerage Services, Inc., a broker-dealer. Financial planning and investment advisory services are provided by First Command Advisory Services, Inc., an investment adviser. Insurance products and services are provided by First Command Insurance Services, Inc. Banking products and services are provided by First Command Bank (Member FDIC, Equal Housing Lender). Securities are not FDIC insured, have no bank guarantee and may lose value. A financial plan, by itself, cannot assure that retirement or other financial goals will be met. First Command Financial Services, Inc. and its related entities are not affiliated with, authorized to sell or represent on behalf of or otherwise endorsed by any federal employee benefits programs referenced, by the U.S. government, or the U.S. armed forces.

First Command does not discriminate in the recruiting of Employees or Financial Advisors on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, disability, age or veteran status. No information solicited by First Command from you is intended to be used in a discriminatory manner. All information provided by you will be reviewed carefully, but the receipt of an Advisor application or other information does not imply that you will be offered the opportunity to enter into a Financial Advisor/Agent Agreement with First Command.


Job Location

1 FirstComm Plaza, Fort Worth, Texas

Position Type

Full-Time/Regular
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