VP, Fiduciary and Quality Control Officer

How will your role impact First Command?

FCB’s (“Bank”) VP, Fiduciary and Quality Control Compliance (“QC”) Officer will be principally responsible for developing and managing the Bank’s Compliance Quality Control Program, which includes testing over fiduciary and consumer compliance. The objective of the Quality Control Program is to provide Bank leadership with visibility into the Bank’s risk of non-compliance with applicable law and regulations that could result in penalties or damage to the Bank’s reputation. The VP, Fiduciary and Quality Control Compliance Officer is responsible for ensuring that compliance testing is performed per the Program, that the Program is updated as necessary to reflect changes at the Bank, and that follow-up actions resulting from testing are taken and sustained as needed. In addition, maintain a working knowledge of bank operation functions. The VP, Fiduciary and Quality Control Compliance Officer will monitor compliance risk at the Bank, and report testing results internally to the SVP, Bank Compliance Officer and the Bank Compliance Committee. 

What will you be doing?

• Execute the Bank’s Fiduciary and Quality Control Compliance Programs, including quality control compliance testing, under the oversight of the SVP, Bank Compliance Officer.
• Develop and maintain the annual Quality Control testing schedule, and corresponding testing procedures.
• Manage on-going quality control testing related to alphabet regulations (e.g., Regulations B, CC, D, DD, E, P, X, Z, FCRA, FDCPA, Flood, SAFE Act, MLA, E-Sign Act) relating to banking activities, BSA and OFAC.
• Manage and supervise the Quality Control team to ensure accuracy, quality, and efficiency work standards including performance evaluations, recruiting, planning, organizing, and leadership.
• Review complex process and procedure documents for adherence with regulatory guidance.
• Create reporting utilizing Cognos or other tools as needed for testing and/or monitoring.
• Work closely with Compliance team members to determine root cause of issues and determine necessary follow-up actions.
• Review and/or prepare written reports of testing results, including effective conclusions and findings, for presentation to the Bank Compliance Committee.
• Follow up on identified deficiencies to ensure remediation and sustainability including a tracking process.
• Conduct secondary periodic reviews of high and moderate-risk clients to ensure accuracy.
• Assist with developing, implementing, and maintaing the BSA-AML and OFAC, Deposit and Lending, Fair Lending, CRA, Identity Theft Program, MLR risk assessments.
• Assist with maintaining Compliance-related policies and procedures.
• Assist with internal audit or exam compliance request items.
• Assist with projects tasked by the SVP, Bank Compliance Officer.
• Stay abreast of regulatory changes in compliance requirements and communicate such information to SVP, Bank Compliance Officer; develop action plans as needed.
• Provide ongoing support and research to Bank’s first line of defense for regulatory compliance-related matters and questions.
• Serve on the Bank’s Compliance Committee.
• Serve on the Wealth Management and Trust Administrative Committee.

Authorities

Information Access – Fiduciary and Quality Control Compliance Officer has authority to access, monitor and report on sensitive Bank, customer, transaction, and employee information related to the position’s duties to ensure compliance with regulatory requirements.        

Cross Functional Relationships

Internal:

• Corporate Internal Audit, Compliance, Legal, and Risk
• Bank President and CEO
• BSA/AML Compliance Officer
• All line of business management including senior leadership
• Marketing
• Technology (Business Analyst)

External:

• Regulatory Agencies
• Compliance professionals at financial institutions, with a view to understanding the competitive landscape, keeping abreast of compliance and industry developments, and new products.
• Industry associations

What skills/qualifications do you need?

Education

• Bachelor’s degree required; Master’s degree preferred; equivalent experience may be considered.
• At least one compliance, testing, or other related certification (e.g. CIA, CRCM, CFE) highly preferred.

Work Experience

• 15 to 20 years’ experience working with bank regulations as part of Quality Control, Compliance, Legal, Internal Audit or other related functions required; experience within Bank Compliance highly preferred.
• 15 to 20 years’ experience of banking operations required.
• Strong knowledge of regulatory requirements required; candidate should have a demonstrated ability to analyze and interpret regulatory guidance as it applies to banks.
• Experience managing teams required.
• Banking systems (e.g. Jack Henry, Cognos, Syngery, or Verafin) administration experience preferred.

Supervisory Experience

• Manage the Quality Control team to include coaching, performance reviews and day-to-day management.

Knowledge, Skills, and Abilities

• Intermediate to advanced data analysis and report writing skills using Excel and Cognos or other software preferred.
• Memorandum writing skills required; familiarity with Word, PowerPoint, or other presentation software required.
• Strong attention to detail, and the ability to review work for completeness and accuracy required.
• Strong communication skills, and the ability to present results in writing or in person to different levels of management and influence change required.
• Project management skills, and the ability to ensure individual contributors are meeting deadlines.
• Demonstrated understanding of testing standards and Bank regulations.
• Demonstrated ability to perform research, including reading regulations and using industry resources.

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