Dispatcher/Customer Service + Benefits

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes.  The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS:

• Communicate with drivers and installers to ensure timely delivery to Fidelitone Last Mile  customers
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients.
• Responsible for sorting and preparing all delivery paperwork.
• Operate Fidelitone routing software to effectively communicate with drivers
• Works with and assists drivers and customers to problem solve and provide excellent customer service.
• Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
• Other duties as assigned.

SKILLS & ABILITIES:

• Ability to operate Fidelitone routing software to effectively communicate with drivers
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
• Ability to interact with internal/external customers.
• Ability to communicate effectively across all levels of management, peers, and clients.
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
• Intermediate computer proficiency in Excel and Word.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• 0-2 years dispatch, call center or logistics/supply chain experience