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Dispatcher/Customer Service + Benefits

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Position Summary

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes.  The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.



  • Communicate with drivers and installers to ensure timely delivery to Fidelitone Last Mile  customers
  • Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients.
  • Responsible for sorting and preparing all delivery paperwork.
  • Operate Fidelitone routing software to effectively communicate with drivers
  • Works with and assists drivers and customers to problem solve and provide excellent customer service.
  • Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
  • Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
  • Other duties as assigned.

Required Skills


  • Ability to operate Fidelitone routing software to effectively communicate with drivers
  • Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
  • Ability to interact with internal/external customers.
  • Ability to communicate effectively across all levels of management, peers, and clients.
  • Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
  • Intermediate computer proficiency in Excel and Word.

Required Experience


  • High school diploma or equivalent
  • 0-2 years dispatch, call center or logistics/supply chain experience

This position is located at 300 Oak Bluff Lane, Goodlettsville, TN. View the Google Map in full screen.