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General Manager


Lebanon, TN
ID: 702517

The General Manager is responsible for all aspects of logistics management and distribution activities for the facility including P&L, customer satisfaction, inventory, shipping and receiving, and delivery of product. Manages, develops, trains, and coaches staff.

  • Defines key performance metrics and benchmarking against industry best practices and drives continuous improvement through use of technology, equipment, and improved processes.
  • Manages budget responsibilities for the facility.  Monitors and tracks all costs and implements processes and policies to control costs. 
  • Drives customer processes and procedures across the distribution network. 
  • Identifies employees’ skills and develops them by coaching and counseling on a regular basis.  Ensures that staff is properly trained per customer requirements. 
  • Acts as a liaison between the facility and corporate office.  Educates employees on company policies and procedures, or directs them to the appropriate person. 
  • Provides information to facilitate coordination of overall organization distribution.  Collects information on present and future distribution needs. 
  • Arranges adequate space requirements for storage of products and develops changes in distribution techniques and practices. 
  • Reviews production and shipment records of all products to determine conformity with customer commitments. 
  • Evaluates and recommends shipping deadlines, and takes corrective action to eliminate behind schedule conditions. 
  • Ensures that all order cycle time metrics are achieved for the customer, and maintains accurate inventory records.
  • Ensures that the facility complies with relevant cleanliness and safety/OSHA parameters.  
  • Provides back-up assistance to all departments when needed.

Required Skills

  • Five to ten years of related operations and management experience required, including experience in a high velocity business to business and business to consumer distribution environment (preferably with a 3PL). Related B.S. degree preferred but not required. 
  • Excellent verbal and written communication skills and the ability to effectively communicate with all levels of the organization are necessary.
  • Ability to take care of customer’s needs and proactively find solutions to work-related problems while following company procedures is required. 
  • Proven computer proficiency with MS Office and logistics/warehouse management systems. 
  • Ability to perform work accurately and thoroughly. 
  • Strong leadership, coaching, and mentoring skills required.

This position is located at 1420 Toshiba Drive, Lebanon, TN. View the Google Map in full screen.