Bilingual Online Pathways Advisor
Front Range Community College
Bilingual Online Pathways Advisor - Boulder County Campus
Who We Are
We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs.
We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community and will support our Philosophy of Inclusion.
We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan. For more information, visit the following: www.frontrange.edu and VISION 2020.
Who You Are
As the Bilingual Online Pathways Advisor, you will join a forward-thinking, equity-minded, hard-working, and dynamic team! In this role, you will support student success, which is the number one priority of FRCC, by building relationships with students, faculty, and staff to help our students reach and complete their goals. You will provide academic advising and coaching to a caseload of students by proactively reaching out to students, and providing holistic, timely advising within specific Career and Academic Communities (CACs). You will partnerships with faculty within your CAC to enhance the student experience. You embrace case-management as a start to finish process that connects students to their purpose and plan on a continual basis. You will travel between the three campuses occasionally for team and department meetings, and report to FRCC’s Online Learning department, which is housed at the Boulder County Campus. This is a great opportunity if you want to work in an area serving a diverse group of students, and have an essential desire to make a positive impact on student lives.
SELECTION PROCESS: Position will remain open until filled with a priority deadline of May 31, 2021.
In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualifications, and responsibilities of the Bilingual Online Pathways Advisor.
Please note: This is an on-campus position. You need to be a Colorado resident on your first day of employment.
SALARY: Mid $40s/Annually
BENEFITS: 2020 – 2021 APT & Faculty Benefits
- Provides proactive Academic Advising to students within specific Career and Academic Communities (CAC).
- Proactively and intentionally reaches out to online students and meets with students by phone, through email and in person. Provides holistic & timely advising, leveraging all available tools to report, monitor, track, document student notes, and communicate with students.
- Continually monitors evolving educational and career needs of assigned caseload of students.
- Assists students in navigating their academic plan, and building a plan through graduation, providing transfer information, and making campus and community referrals as needed.
- Identifies key risk and success factors that may indicate a need for extra support such as GPA, suspension, probation, Early Alert, First Generation.
- Engages in basic career planning conversations with students, including helping students match their career interests to courses/programs of study, making referrals to Career Services as needed.
- Develops relationships with faculty and transfer liaisons at common transfer institutions for FRCC students. Participates in CAC events, department meetings, and other activities that promote and build CAC communities.
- Assists with the development of advising materials in Spanish, such as email communication to promote advising services.
- Maintains knowledge of the curricula for FRCC degrees, certificates, courses and issues relevant to transferring to Colorado four-year institutions. Maintains current knowledge of FRCC policies and procedures for admissions, enrollment, and completing a program of study. Develops and keeps up-to-date resources that enhance the student experience.
- Professional level proficiency to read, write, and speak English and Spanish: Serve as a positive cultural broker with the Spanish speaking community. Assist with the translation of materials and provide effective interpretation.
- Relationship Building: Develops, grows, and maintains relationships with students, faculty, staff and FRCC community and our non-FRCC partners.
- Critical Thinking: Confident in using professional judgement when dealing with complex student issues. Generates and implements new ideas and is solution-oriented.
- Self-motivated: Takes initiative and proactively prioritizes workload and manages caseload using all available tools.
- Technology: Use of available technologies to proactively advise students.
- Customer Service: Provides timely and exceptional customer service to a diverse group of students and staff by phone, email and in person.
- Equity, Diversity and Inclusion: Works with individuals and groups with diverse backgrounds and experiences. Develops resources and supports for students to ensure that they have a sense of belonging. Committed to serving diverse learners during their educational journey to support them in achieving their personal and academic goals.
- Communication (written, verbal, interpersonal): Communicates well across all channels to welcome, inform, guide, and engage in helpful and productive dialogue.
- Accountability: Accountable for being ready to work with students during designated work times. Takes responsibility for initiating conversations with students and following up on tasks. Performs daily work assignments with minimal supervision.
REQUIRED EDUCATION/TRAINING & WORK EXPERIENCE:
- Bachelor’s degree and one year of experience in higher education, student affairs and/or serving people in a case management capacity OR Master’s degree in Higher Education, Counseling or a related field.
- Ability to communicate effectively in both English and Spanish, verbally and in writing.
- Experience engaging students, clients, and/or customers in a helping role.
- Excellent interpersonal skills, with ability to establish and maintain effective working relationships.
- Commitment to diversity, inclusiveness, and equity; experience working with a diverse population.
- Proficiency learning and utilizing technology (such as Microsoft Suite, Banner, and EAB Navigate).
- Flexibility to work in a changing environment.
Welcoming. Respectful. Inclusive. Together, we are FRCC.