Skip Navigation

Collection Specialist (Australia & SE Asia)


ID: 5990

Business Contribution:

Contact clients and collect outstanding payments. The role will also strike a balance between maintaining trustful relationships and ensuring timely payments.

Key Responsibilities (but are not limited to):

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

Required Capabilities:

  • Proven 1-3 years working experience as a Collection Specialist or similar role
  • Working knowledge of MS Office and databases
  • Comfortable working with targets as well as an ability to work independently
  • Patience and ability to manage stress with strong problem-solving skills
  • Excellent communication skills (written and oral) and negotiation skills
  • High school diploma; associate’s/Bachelor’s degree is a plus
  • Fluent understandable English is a must, but also ability to speak Chinese is required
  • Part time is also acceptable;4-5 hours a day or 3 days per week with flexibility at peak times