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Customer Service Representative-Service

Customer Service

ID: 5671

                         JOB DESCRIPTION


Job Title:

Customer Service Representative - Service

Job Location:    


Manager Job Title:

Manager - Operations


Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal.  


Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward. Enabling us to continue to develop innovative new products that work under the most challenging conditions anywhere in the world.  


To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all. 


Business Contribution:


Overall responsibility for the execution of all service and repair activities.


Key Responsibilities:


  • First point of contact for customer repair telephone calls
  • Passing all leads to the Inside Sales team
  • Advise relevant Inside Sales Team of any cross-selling opportunities
  • Input data onto systems e.g inspHire
  • Administration of customer repair jobs
  • Administration of the damaged hire process
  • Administration of wear and tear of parts for hire and following relevant process
  • Raising quotations on Sage
  • Sourcing of parts
  • Closing off hire repair sheets with all parts allocated where applicable
  • Weekly reporting to Key Account Managers and Business Development Managers with customer information regarding customer repairs
  • Checking all parts and sale items have been allocated correctly from Aberdeen stock
  • Follow up quotations in a timely manner
  • Assist with stock takes
  • Set up new customers on i-Calibrate
  • Reprint of calibration certificate on i-Calibrate as required
  • Following up with customers for missing purchase order numbers
  • Attend training sessions when required
  • Completion of mandatory training courses within deadlines set
  • Attend briefing meetings and participate in brainstorming sessions
  • Ensure all HSSEQ rules and regulations are followed
  • Proactively participate to safety awareness and improvement
  • Follow the published processes and comply with all company policies and procedures
  • Any ad-hoc administration duties as required


Required Capabilities:


  • Educated to GCSE or equivalent with a qualification in Maths and English
  • Proven experience working in a service/rental organization would be an advantage
  • Excellent oral and written communication skills
  • Experience of working with Oracle or a similar ERP system
  • Experience of working with Microsoft Office, especially for data management/analysis and presentations
  • Represent the Company in a professional manner at all times, both internally and externally
  • Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times


Manager name and signature :

S Gray