Help Desk / Technical Support Associate (Temporary role in Secaucus, NJ)

Corporate

Secaucus, NJ

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ID: 305035-616

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Temporary

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season.

Position Description:

The position will be responsible for the resolution of inbound technical support requests from Wholesale (Corporate) and Retail locations, accurately logging and tracking all requests, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets.

**This is a temporary position at 24 hours a week for up to 6-months located on site in Secaucus, NJ**

Summary of Duties and Responsibilities:

Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error
Installs approved software releases, system upgrades, patches and resolves software related problems
Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
Investigate errors and problems; perform root cause analysis in an effort to provide permanent resolutions
Perform other IS/IT support functions as work flow permits

Required Experience

Education:

Bachelor’s degree in Information Science (or related area), or relevant work experience

Required Experience:

Minimum of 2 years’ experience in a helpdesk environment.
Must have hands on experience with Windows operating systems, Apple Operating Systems, MS Office applications, Active Directory, and Citrix.
Must have both hardware and software support experience.
Strong written and verbal communication skills.

Desired Experience:

Experience with Retail Point of Sale applications is a plus.

The pay rate is $25-28/hr depending on experience.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

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