Warehouse Systems Coordinator

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season.  And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency. 

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

·       We are authentic

·       We thrive in connection

·       We trust each other

·       We innovate through creativity

·       We are committed to the health of the whole

·       We are united by purpose

Position Summary: 

 The Warehouse Systems Coordinator ensures the WMS (Manhattan Associates) and its interfaced platforms operate efficiently, supporting warehouse teams and management. This role collaborates with the Senior Systems Manager on warehouse and IT-related projects, including system testing and implementation. Responsibilities include tracking productivity metrics (KPIs/dashboards), assisting managers in optimizing operations, and managing hardware issue resolution. By enhancing system capabilities, the coordinator contributes to the overall efficiency of warehouse operations.

Summary of Duties and Responsibilities:

·       Collaborate with managers to document and maintain comprehensive records of all WMS processes.

·       Independently document and analyze test results from WMS projects.

·       Continuously evaluate and improve WMS documentation, including "How-To" guides.

·       Assist IT teams with hardware upgrades and changes.

·       Generate and share productivity (KPI) reports daily, weekly, or on demand, partnering with managers to enhance warehouse efficiency.

·       Identify and escalate system issues, coordinating with IT Helpdesk for resolution.

·       Develop expertise in WMS interfaces, including EF systems like BlueCherry, Mi9, and OMS.

·       Support software and hardware testing for upgrades, patches, and system improvements.

·       Demonstrate excellent verbal and written communication skills.

·       Exhibit strong interpersonal skills and the ability to collaborate effectively. 

Performs other duties and assignments as needed, with flexibility to work overtime or occasional weekends to support warehouse operations.

Required Experience