Eastern Municipal Water District is seeking a highly motivated individual to fill a vacancy in our Development Services Department for the position of Business Systems Analyst I/II.  If you meet the qualifications outlined below, and you are interested in joining a dynamic business environment working with a stellar team of professions, we encourage you to apply for this excellent employment opportunity.

CLOSING DATE & TIME:  October 21, 2024 after 4:00PM Pacific Time

GENERAL PURPOSE

Under general supervision (Business Systems Analyst I) or direction (Business Systems Analyst II), performs a diverse range of analytical and coordinative duties in the development of technology solutions for optimizing District business processes; serves as primary client interface in evaluating the business process and recommending solutions; conducts feasibility studies to identify most cost-effective and efficient solutions; provides ongoing professional support to assigned business system modules; collaborates with internal staff or external third-party software vendors in project design and implementation; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Business Systems Analyst I:  This is the entry-level classification in the Business Systems Analyst series.  Initially under close supervision, incumbents learn the operational aspects of multiple District departments to consult with them on developing solutions to automate, enhance, or optimize business processes.  As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently.  Positions at this level usually perform most of the duties required of the positions at the Business Systems Analyst II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.  Work is usually supervised while in progress and fits an established structure or pattern.  Exceptions or changes in procedures are explained in detail as they arise.

Business Systems Analyst II:  This is the fully qualified journey-level classification in the Business Systems Analyst series responsible for performing the full range of tasks associated with business systems analysis and technology solution development, working independently, and exercising judgment and initiative, providing guidance regarding project decisions, outcomes, and task prioritization; evaluates and recommends solutions advising and guiding; may serve as a project lead.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.  This class is distinguished from the Senior Business Systems Engineer in that the latter performs the more complex work assigned to the series, serves in a project lead capacity on an ongoing basis, and/or provides technical or functional direction over lower-level staff.

SUPERVISION RECEIVED AND EXCERCISED

Receives general supervision (Business Systems Analyst I) to direction (Business Systems Analyst II) from assigned supervisory or management personnel.  Exercises no direct supervision over staff.

BENEFITS:  For an overview of EMWD's excellent benefits package please click on the following link:  EMWD Benefits Summary

To learn more about working at EMWD, view our Join EMWD video by clicking here.

EMWD’s mission is to deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable services.

EMWD is a leader in sustainability efforts that provide long-term benefits to the environment and establishes EMWD as an industry front-runner in adapting to climate change. We have invested in solar energy programs that provide significant environmental benefits, are modernizing our fleet vehicles to be further reliant on clean energy, and have a long-term strategic priority to further reduce our carbon footprint while reducing financial impacts to customers

Knowledge of: 

• Operational relationships between application development, database management, and components of technology infrastructure.
• Methods and techniques of eliciting information from business case owners to identify and analyze business processes.
• Methods and techniques of transforming business processes into software solutions.
• Techniques for developing project specifications and documentations.
• Methods and techniques of evaluating third-party software for modification to customized application specifications.
• Methods and techniques of troubleshooting, diagnosing, and resolving applications performance or reliability issues.
• Principles and practices of developing and maintaining technical documentation, files, and records.
• Computer programming principles, techniques, and procedures for business and technical system applications.
• Design principles and systems development methodologies to ensure efficient operation and maintenance.
• Standard programming languages and utilities similar to those used by the District.
• Standard software development tools and utilities.
• Accounting, statistical, business, and office procedures commonly supported by system applications.
• Change management principles and practices.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to: 

• Work collaboratively with department clients to identify technology solutions to business process efficiencies.
• Provide professional support in the delivery of technology solutions.
• Research, identify, and recommend cost-effective technology solutions to business process improvements and efficiencies by preparing feasibility studies and cost-benefit analyses.
• Document process work flows and prepare project technical documentation.
• Conduct comprehensive research on a diverse range of technology topics.
• Analyze proposals and provide recommendations on the technical aspects of vendor submissions.
• Evaluate the effectiveness of new technology in meeting the needs of the client.
• Plan and conduct user training.
• Understand and apply user systems specifications in performing systems evaluation, design, and programming.
• Complete project responsibilities and assignments efficiently and in accordance with District quality standards.
• Prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials.
• Understand, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Experience:

Business Systems Analyst I: Two (2) years of experience providing professional analytical support to business-process automation projects.

Business Systems Analyst II: Four (4) years of progressively responsible experience providing professional analytical support to business-process automation projects, or two (2) years as a Business Systems Analyst I with the District.   

Education: 

• Business Systems Analyst I/II: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in information technology, computer science, business administration, accounting, or a closely related field.

Licenses/Certifications: 

• A valid California driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.