Sales Support Specialist

 GENERAL DESCRIPTION / PRIMARY PURPOSE:

Support the Assistant/District Sales Manager by performing duties that include credits, collections, claims, and reporting. Resolve customer issues for assigned customers within the region.  This position supports either the Pineapple or Banana entity.

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

·         Maintain daily contact with customers/carriers to respond to their issues and problems to keep positive customer relationships.

·         Order and monitor point of sale material, assuring that the requested materials are delivered, to meet customer requirements.

·         Reconcile inventory on a weekly basis from Third-Party Ripeners (non-Dole).

·         Reconcile and support the Vendor-Managed Ripening Program (Dole-manage Ripening center).

·         Follow up with accounts for pre-orders, in support of their requirements, confirming how many products they need.

·         Manage customers’ web-based order entry systems (i.e., iTrade, Foodlink, OneWorld, EDI, etc.)

·         Assist the DSM by entering Requests for Credit (RFC)/Requests for Debit (RFD) for assigned accounts and collecting overdue accounts.

·         Create sales orders for customers, assign carriers, and manage daily changes.

·         Receive and review invoices, validating that the information is accurate, to ensure that the charges, price, etc. are correct according to guidelines.

·         Receive POs, book orders, perform EDI functions, send sales reports, and review and sign off on approved orders according to their terms for invoicing.

·         Receive calls from internal and external customers and respond to calls from external and internal customers to assist and direct calls as necessary, contributing to a high service level for customers.

·         Serve as a backup Assistant/District Manager in their absence to promptly respond to client needs, including day-to-day contract sales and market sales, as well as all communications with customers, ports, and Regional Product Managers.

JOB SPECIFIC COMPETENCIES:

MS Office (Word, Excel & PowerPoint)

Customer Service Critical Thinking Skills

Account Receivables & Payables

CORE COMPETENCIES:

·         Creating ideas

·         Focusing

·         Adapting to change

·         Performing

·         Composure

·         Meeting deadlines

·         Taking action

·         Analyzing information

·         Teamwork

PHYSICAL REQUIREMENTS:

Ability to lift 25 lbs. 

WORK HOUR & TRAVEL REQUIREMENTS:

Availability to work overtime, weekends, and rotating shifts preferred/required. 

EDUCATION & CERTIFICATION:

Associate degree, bachelor's degree (BA/BS (in Business, Marketing, Accounting/Finance) or other related fields

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EEO STATEMENT:  We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.