Sr. Systems Technician

All Locations

220 Southridge Pkwy, Bessemer City, North Carolina

Position Type

Full-Time/Regular

Tracking Code

912

GENERAL DESCRIPTION / PRIMARY PURPOSE:

Under the direction of the IT Operations Supervisor this position maintains, analyzes, troubleshoots, and repairs computer systems, IOS / android tablets and cell phones, printers, other related hardware and various computer peripherals. Included are the documentation of the maintenance, upgrade or replacement activities associated with hardware and software systems. This person should also be familiar with the variety of practices and procedures associated with providing field support to a geographically diverse set of users and sites. This person will provide IT project management for the periodic seasonal activations and deactivations of networking and computing equipment at various Dole Fresh Vegetables seasonal locations.

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

• Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.

• Installs and supports approved desktop Windows and Mac OS based operating systems and approved business applications. This includes but is not limited to Microsoft office applications suite.

• Manages all assigned ServiceDesk tickets and performs daily updates to align with current customer expectations and contract.

• Processes all hardware assets as defined by the customer in a timely return. Manage disposal assets, defective parts, with respect to vendor warranty or contract. This includes completion of required customer and vendor paperwork, preparing assets or parts for return to customer or vendor.

• Completes approved standards for company wide deployment of PC hardware, software, technologies, and services.

• Keeps current with alternative systems and technology. Engages and provides input on new technology to entire team to be aligned with the company’s business and systems strategies.

• Provides technical documentation, support and training to internal IT team(s) as required.

• Provides remote support for a geographically dispersed user community using a combination of desktop remote control products.

• Provides smart-hands support to troubleshoot various network equipment, UPSs and servers with remote engineers.

• Troubleshoots wireless network issues with access points and an array of devices utilizing WiFi.

• Provides IT transition planning, resource coordination & management, inventory & issue tracking, & mid-level IT engineering support.

• Dispatch and manage various field services technicians to power on, test & document LAN \ WAN networking components and end user IT equipment as part of seasonal site activation.

• Work within the Dole Business Services organization; reporting to and communicating the status of operations on a regular basis.

• Traveling to and/or performing remote support to all other supported sites

• After hours On-call rotation

• Other duties as assigned

Required Skills

JOB SPECIFIC COMPETENCIES:

• Bachelor’s degree (BA/BS) from four-year college or university or 4 years related experience and/or training; or equivalent combination of education and experience in the field with desktop operating systems and customer support.

• Able to troubleshoot and support network, wireless, server, desktop and printer components

• ITIL foundation certification v3 / v4. Understanding and experience in ITIL framework and it’s practices.

• Microsoft 365 Certified: Endpoint Administrator Associate. Experience with the effective management, deployment, and security of endpoints.

• Knowledge and experience with user access and endpoint administration with Active Directory

• Knowledge and experience with building, and administration of computer images; software deployment

• Server and Network administration experience preferred

• Must possess a valid Driver’s License

• Strong interpersonal skills with the ability to work with the entire team and various levels of management and to explain technology to the business community as required.

• Professional customer service and communication skills are a must.

• High level of technical proficiency in microcomputer product areas a must.

• Familiarity with large business environments and protocol required.

• Working knowledge in major desktop operating systems (Windows and MAC OS).

• Comfort and familiarity with taking apart units and re-reassembling required.

• Excellent troubleshooting skills needed.

• Ability to enter data into systems accurately as required and possess the ability to prioritize work assignments.

• Must have the ability to multitask with strong organization and time management skills.

• Organized, methodical work-style, paying attention to detail and able to work independently.

• Must be able to respond effectively to inquiries or complaints within a timely fashion.

• Knowledge of shipping, receiving, warehouse and safety procedures a plus.

• Project Management skills a plus.

• Bilingual proficiency in English and Spanish is a plus.

PHYSICAL REQUIREMENTS:

• Ability to climb stairs, be stationary for long periods of time, bend, and lift up to 50 lbs. Ability to work in a cooler environment for long periods of time wearing PPE (insulated and food safety clothing / gear).

WORK HOUR & TRAVEL REQUIREMENTS:

• Must be available to work irregular and/or changing shifts including holidays and weekends including after hours on-call rotation support

• Must be available to travel as work requirements demand. 5 -10% of that travel will require an overnight stay

Required Experience

EXPERIENCE & EDUCATION:

• BA/BS in Business or related field preferred.

• ITIL foundation certification

• Microsoft 365 Certified: Endpoint Administrator Associate

• CompTIA A+ or comparable certification

• CompTIA Network+ or comparable certification

PAY RATE:

$35.50 - $36.50 Hourly

EEO STATEMENT: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

This position is located at 220 Southridge Pkwy, Bessemer City, NC. View the Google Map in full screen.

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