This position will be posted from April 21, 2025 to May 2, 2025 by 4:00pm.

Must be able to pass a drug and alcohol test and a background check. 

DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.

Please check your spam or clutter for any emails regarding this selection process. 

Position Purpose

Responsible for Level 3 support of Authority mission critical systems Microsoft, Microsoft Office applications, etc. as assigned). This includes support of Authority software and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Essential Duties and Responsibilities

1. Maintain and support Microsoft software including Exchange, Office 365, SharePoint, and other Authority applications.
2. Create system images for various operating systems.
3. Conduct audits of user accounts to ensure appropriate access is provided.
4. Manage Active Directory environment to ensure all groups, policies, storage, etc. all meet Authority standards.
5. Update and deploy authority applications as needed.
6. Responsible for the administration of applications used throughout the authority.
7. Provide expertise to IS management on the procurement of information systems hardware, operating software and related technical services.
8. Assist Security and Business Continuity Specialist in their role to develop recovery and restart procedures, development and implementation of a disaster recovery plan and developing and implementing security procedures.
9. Assist in developing and implementing security procedures.
10. Perform operating system software analysis and related activities to ensure system operation.
11. Assist in developing specifications for computer systems.
12. Assist the Database Administrator in their support mission.
13. Ability to effectively lead and/or participate in, plans, and coordinates the work efforts of a team consisting of technical Information Services, User, Vendor, and/or consulting personnel.
14. The individual must be available to work rotation shifts as assigned.
15. Represent Information Services at project meetings and manage project participation.
16. Assists in maintaining a safe and secure work environment by participating in required training, recognizing, and reporting hazards and suspicious activity, and using all required personal protective equipment.
17. Perform other related duties as required and assigned.

Skills/Knowledge/Abilities

1. The individual must demonstrate the ability to organize and analyze complex and diverse information and use same to resolve problems in a timely manner. The individual must understand the business implications of decisions he or she makes and must align his/her work with organizational goals and strategies.
2. Must have an understanding of the organization’s strengths, weaknesses, external threats, opportunities, its markets, and competition in order to develop and implement strategies that are aligned with and designed to achieve organizational goals and successes.
3. The individual must be willing to continuously build knowledge and skills and share expertise with others and set and achieve challenging goals.
4. The individual must be able to manage difficult customer situations and respond promptly to customer needs.  Maintenance of confidentiality is essential.
5. The individual must be able to speak and write clearly to communicate clearly and effectively, at all levels, both internally and externally. Must be able to demonstrate group presentation skills.
6. The individual must display openness to others’ views; must be able to balance team and individual responsibilities.  Must contribute to building positive team spirit by supporting everyone’s efforts to succeed.
7. The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and a diverse workforce.  The individual must treat everyone with respect, work with integrity, and uphold and support organizational values and goals.
8. The individual must follow all organizational policies and procedures, complete tasks correctly and on time.
9. The individual must display willingness to make timely decisions and be able to support said decisions, exhibit sound and accurate judgments and include the appropriate people in the decision-making process.  Must be willing to adapt to changes in the work environment.
10. The individual must be able to prioritize and plan work activities using time efficiently.  He or she must react well under pressure and accept responsibilities for his/her own actions.  Must possess leadership qualities and interpersonal skills. The individual must respond to management direction.
11. The individual must demonstrate accuracy and thoroughness, apply feedback to improve performance and monitor own work to ensure quality.  Generate suggestions to improve individual and departmental performance.
12. The individual must be punctual at all times and ensure that work responsibilities are covered in his/her absence.
13. Must be highly motivated, decisive, self-confident, flexible, and possess sound business judgment.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Required: 

•       High school diploma or general education degree (GED).
• Bachelor’s degree in Computer Science or related field; OR a minimum of six (6) years of experience administering Microsoft Active Directory, Office 365 (including Exchange), Microsoft Server, and SharePoint.
• Proficiency in relevant personal computer software such as word processing and spreadsheet applications, considerable knowledge of project analysis and the use of automated project management tools.
• Must have knowledge of computer systems and the relationship between the servers and network environment.
• Must have the ability to plan and recommend system requirements to maintain the integrity of all systems.
• Knowledge of TCP/IP and networking.

Desired:

• ·     Knowledge of SAP (ERP)
•       Microsoft MCSE certification; Server, Exchange, SCCM experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit (85%). The employee is required to stand and walk (10%) and lift, climb, bend (5%).  The employee must occasionally lift, hold, and carry objects up to 25 + pounds. Have normal day and night-time vision, corrected or uncorrected.  Have normal hearing, corrected or uncorrected.  Must be able to perform all position functions.  Must be able to physically operate all job-related equipment for the position functions.  The employee must maintain a neat and clean appearance.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

1.                  The employee must be organized, work well under pressure, and be able to prioritize assignments appropriately.

2.                  The employee must communicate well with the public and remain poised under pressure.

3.                  The employee must understand the importance of discretion and adhering to deadlines.

Please check your spam or clutter for any emails regarding this selection process.

EEO/AA/DVM