Responsibilities

• Provision and distribute computer hardware
• Create and manage user accounts in Microsoft 365
• Monitor and answer service desk calls and emails to assist customers requiring technical support
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team
• Provide status updates when requested
• Move, setup, and/or install IT hardware
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot and resolve software issues/requests
• Provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned

Requirements 

• A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.
• Experience providing IT support to users via phone, email, and/or in person.
• Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.
• Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.
• Must be able to work in a dynamic team environment.
• Ability to analyze and research problems of a basic nature and make recommendations as to their solution
• Able to lift at least 30 pounds.

Preferred Qualifications

• Bachelor's degree from an accredited university.
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc."