Responsibilities

• Monitor and answer service desk calls and emails to assist customers requiring technical support
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot, and resolve software issues/requests
• Provide desk-side end user support when necessary
• Update and document inventory changes when necessary

Requirements

• 2 years of professional experience in information technology or a directly related field
• Proven experience providing IT support to users via phone, email, and/or in person
• Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
• Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
• Must be able to lift 50 lbs 
• Active Secret clearance or ability to obtain

Preferred

• Bachelor’s degree from an accredited university
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.