Facilitates timely and appropriate discharges and care transition support services through collaboration with 
providers, community service agencies, and other stakeholders

Conducts brief functional needs assessments, develops service plans, and provides service coordination

Provides assistance and support to the Oregon Behavioral Health Support Program and other Comagine 
Health staff

Tasks may include scheduling internal and external meetings, setting up cases in a workflow management 
system, assisting recipients via phone, data entry into clinical and claims systems, records and documentation 
requests and receipt

Maintain and distribute information about the availability of community resources

Assist and support Medicaid consumers during the care transition process

Participate in discharge planning, service coordination, and implementation of the service plan

Participate in and facilitate consumer and/or provider education

Coordinates initiatives, tracks, and monitors progress, and sets timelines for delegated assignments

Coordinates, organizes, and maintains effective filing system and performs complex data entry and data 
management

Ensures all records and business sensitive information are developed, distributed, handled, retrieved, and 
archived

Develops and maintains documents, reports, templates, etc.,

Receives and processes requests for service from any source (via phone, fax, SFTP or mail) and coordinates 
with team

Performs data entry into systems (both external and internal) for requests, services provided, authorizations, 
etc.

Added PCA Service Coordinator Lead accountabilities:
 Coordinate initiatives, tracks, and monitors progress, and sets timelines for delegated assignments
 May perform quality assurance audits and program support, as assigned
 Provide clinical and/or care coordination subject matter expertise; respond to consumer/provider questions 
or concerns.
 Assist with orientation and training of new staff and development of process improvement initiatives
 Assist Supervisor in development of training and/or meeting agenda

Required Skills

Experience as a lead and/or progressive responsibility in a related position
 Knowledge of the State of Oregon: Home and Community Based Services (preferred)
 Strong MS Office Suite proficiency and familiarity with database software programs
 Strong organizational skills
 Excellent oral and written communications skills
 Excellent interpersonal and problem-solving skills
 Ability to organize and coordinate multiple simultaneous tasks in a team environment
 Makes decisions in a timely manner
 Is dedicated to meeting the expectations and requirements of internal and external customers
 Acts with customers in mind
 Establishes and maintains effective relationships with customers, gaining their trust and respect

Required Experience

 Bachelor’s degree in a related field
Equivalent combination of education and/or work experience in related field may be substituted
 MA/MS in related field a plus
Year of Experience in Related Field
 4 years of clinical experience
 1 year of care coordination experience (preferred)

Credentials or Certifications Required
Qualified Mental Health Professional (QMHP)
QMHA with Bachelor's degree and combination of relevant work experience may be substitute