• Provide operational supervision of program coordinators who assist a team of behavioral health clinical staff 
  in the administration of our program that supports individuals with chronic mental illness.
• Coordinate administrative workflow to ensure quality and timeliness of non-clinical program components.
• Collaborate with internal and external partners to support program success.
• Participate in ongoing training of team members to ensure compliance with all process and procedures
• Specific focus on quality assurance initiatives, process improvement, and training

• Serves as an escalation point to assess and resolve challenging situations, and reports issues to manager 
  and/or director
• Provides expertise and guidance on non-clinical issues to team members, and provides outreach to external 
  partners as needed
• Collaborates with leadership team to ensure timely completion of contracted deliverables and other 
  operational activities
• Conducts ongoing personnel responsibilities, including but not limited to, performance evaluations, 
  addressing performance issues, timecard, and expense authorizations, etc.
• Develops and monitors professional development goals and objectives; assigns work and delegates authority 
  appropriate for established, job-related duties, responsibilities, and qualifications.
• Maintains compliance with organizational policies and procedures and contractual obligations
• Responsible for oversight of team monitoring services under the direction of clinical staff and calls providers 
  and recipients to ensure services are being delivered in accordance with the Person-Centered Service Plans 
  (PCSP), notifying case management supervisors or service coordination manager of any discrepancies or gaps 
  in service.
• Develop and support training of new and tenured team members
• Review program reports for quality and process improvement
• Develop and coordinate initiatives, track, and monitors progress, and set timelines for delegates assignments
• Coordinates, organizes, and maintains effective filing system and performs complex data entry and data 
  management
• Ensures all records and business sensitive information are developed, distributed, handled, retrieved, and 
  archived

Required Skills

▪ Demonstrated leadership ability within a team, including management of personnel, meeting targets and 
facilitating process improvement efforts
▪ Advanced MS Office Suite proficiency and familiarity with database software programs
▪ Utilizes critical thinking and effective decision-making skills
▪ Advance oral and written communications skills
▪ Intermediate interpersonal and problem-solving skills 
▪ Ability to organize and coordinate multiple simultaneous tasks in a team environment
▪ Dedicated to meeting the expectations and requirements of internal and external customers
▪ Establishes and maintains effective relationships with customers, gaining their trust and respec

Required Experience

BA/BS in a related field
o Equivalent combination of education and/or work experience in related field may be substitute

4 years of work experience that includes healthcare experience
3 years of customer service or other relevant work experience
1 year of supervisory or lead experience preferred