The purpose of this position is to provide administrative and operational support to ensure the efficient day-to-day functioning of the ClearWater Arts Center and Studios & Ceramics Center.

Essential Duties and Responsibilities:

• Assists customers with registration for programs and facility reservations both in-person and over the phone.
• Monitors participant groups, accounts for all instructors and participants, confirms registration, enforces all rules and regulations, and delivers rosters to instructors.
• Records participations for performance measure reporting.
• Performs customer service by greeting and directing participants to the appropriate classrooms and answering phones while addressing participant concerns and facility usage amongst tenants and visitors.
• Assists in facility set-up, maintenance and cleanliness of the facility, and arrangement of equipment and other resources for instructor use.
• Assists with preparations, set-up, implementation and breakdown of special events.
• Processes program registrations, create new accounts, issue official ID cards, and handle frontline participant/customer transactions with high accuracy.
• Delivers engaging public gallery tours to enhance visitor experiences and showcase Concord as an arts destination.
• Assists technical staff with loading and unloading kilns, carefully moving raw or fired ceramic pieces, and providing tactical support during public community workshops
• Distributes clay to participants, track materials inventory, stir glazes, retrieve necessary supplies, and manage the regular laundering of ceramic studio towels.
• Maintains detailed supply order checklists, organize designated storage areas, and manage weekly facility waste bin disposal workflows to optimize campus

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Knowledge of art center operations;
• Philosophy and objectives of public recreation, personal health and hygiene;
• First Aid practices and techniques
• Prioritize work assignments;
• Customer service principles.
• Applicable local, state, and federal laws, rules, and regulations

Licensing and Certifications:

• Valid North Carolina Driver’s License preferred

PLEASE NOTE: Applicants must meet the City’s criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Positions in this class require: fine dexterity, vision, hearing, talking, sitting, handling, standing, walking, lifting, carrying, reaching, kneeling, pushing/pulling, climbing, bending, crouching, twisting.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Incumbents may be subjected to noise and vibration.

• Prioritizing and assigning work
• Basic mathematics
• Operating a computer and applicable software applications
• Applying local, state, and federal laws, rules, and regulations
• Analyzing problems and implementing solutions
• Resolving disputes impartially
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange, or conveys information to give routine instructions and/or to receive work direction.

High school diploma or equivalency with some form of work experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.  Fair Labor Standards Act (exempt/non-exempt) is designated by position.  The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.