The purpose of this position is to manage and oversee the daily administrative tasks and objectives for Solid Waste & Recycling's customer service, and compliance. 

Essential Duties and Responsibilities:

• Supervises staff by prioritizing and assigning work, conducting performance evaluations, ensuring staff is trained and follows policies and procedures, maintaining a healthy and safe working environment, and making disciplinary recommendations.
• Responds to escalated calls and staff questions to ensure excellent customer service and service recovery, and coordinates with Code Enforcement in cases of referral and illegal dumping.
• Analyzes procedures and performance data to assure appropriate industry standards and best management practices are utilized and makes recommendations for changes to City ordinances and policies/procedures as determined by such data.
• Assists in the implementation timeline of special projects, such as, but not limited to, insourcing of all solid waste services, including geo-locating (GIS), revised customer service procedures/dispatch, and routing of all collections.
• Prepares and presents reports; communicates in verbal and written format, all plans, goals and financial information; provide presentations to civic groups, homeowner associations, schools and service organizations upon request; updates Solid Waste website with updated educational materials and compliance information; coordinates social media releases with the City’s Sustainability Coordinator.
• Administers and manages vendor accounts, obtains quotes and makes purchases of equipment and inventory items.
• Monitors and evaluates all departmental spending, and makes necessary adjustments to stay within budgetary funding allowances throughout the fiscal year.

 Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Managerial and supervisory principles
• Customer service principles
• Operating modern office and computer equipment
• Record keeping principles and report compilation
• Applicable local, state and federal laws, rules and regulations
• Mathematical and analytical concepts and practices
• Business methods and procedures
• Grammar, punctuation and spelling principles

Licensing and Certifications:

• Valid North Carolina Driver’s License.

PLEASE NOTE: Applicants must meet the City's criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Positions in this class require: fine dexterity, lifting, vision, talking, standing, walking, carrying, sitting, reaching, handling, kneeling, pushing/pulling, climbing, foot controls, bending, crouching, twisting.

• Sedentary Work: Exerting up to 10 pounds occasionally, or negligible weights frequently; sitting most of the time.

• Incumbents may be subjected to extreme temperature, wetness and/or humidity, respiratory hazards, noise and vibration.

• Supervision and evaluation of employees;
• Prioritizing and performing multiple tasks and assigning work;
• Resolution of customer conflicts;
• Detailed record-keeping of activities and data;
• Ability to understand complex legal, regulatory, and policy documents;
• Analysis and summarization of comparative information and/or data;
• Problem solving
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Associate's degree or diploma from an accredited college or university, technical, business, vocational, or correspondence school, with at least three (3) years of supervisory and relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.