The City of Concord is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. This full-time, regular/at-will position is an entry-level role located within the CUSTOMER SERVICE department, offering a competitive hourly wage of $22.56 with no travel required. As a Customer Service Specialist, you will be the first point of contact for our citizens, providing exceptional service and support across various communication channels, including in-person, telephone, radio, and other technologies. Your primary responsibilities will include responding to inquiries, facilitating services for utility account maintenance, resolving customer issues, and performing administrative duties such as data entry, filing, and preparing correspondence. You will document customer interactions, handle after-hours emergency calls, and contribute to departmental reports. The role demands a commitment to the City's values, emphasizing quality service, integrity, and community engagement. Physical requirements for this position include fine dexterity, sitting, reaching, handling, vision, hearing, twisting, and talking, with the classification of sedentary work. The successful candidate will be expected to perform other duties as required and adhere to all workplace regulations and standards. This job description is a representative summary of the duties and responsibilities for this position and is not a declaration of specific tasks. Employees may be requested to perform job-related tasks other than those specifically presented. The City of Concord is an ADA-supportive employer and will consider reasonable accommodations as needed.

• Providing exceptional customer service
• Proficient keyboarding skills
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Effective communication and interpersonal skills for interaction with coworkers, supervisors, and the general public
• Ability to work under pressure and handle emergency situations
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in documentation
• Capability to work independently and as part of a team

• High school diploma or equivalency required
• Minimum of one year of experience in a customer service role
• Experience with utility account maintenance is advantageous
• Proven track record of handling customer inquiries and resolving issues
• Experience with data entry and administrative tasks
• Familiarity with the functions of City departments is beneficial
• Experience working in a public sector or municipal environment is a plus
• Prior experience with emergency response or after-hours customer support is desirable
• Candidates must have a history of reliable attendance and punctuality
• Applicants must complete the application in full; resumes are supplementary
• Only the most recent application received prior to the posting closing date will be accepted
• Applicants must submit their application by 11:59 PM on the closing date
• Candidates should be prepared to provide evidence of their ability to perform essential job functions