The purpose of this position is to research, compile, verify and prepare documents and assist clients with understanding agency resources and availability of programs.

Essential Duties and Responsibilities:

• Schedules and conducts annual client reexaminations, bi-annual inspections and maintains required files.
• Explains policies, procedures, guidelines, information packets, and address client’s questions.
• Accepts, processes, and reviews applications for participation in housing programs; maintains required client files.
• Assists the public, in person and over the phone, with routine inquiries regarding housing programs and referring them to agencies that can assist.
• Schedules emergency pest control.
• Prepares and sends required correspondence such as post-rent, rent statements, and late rent notices.
• Updates a variety of information in program databases, including contractor and participant information.
• Assists clients in completing applications and/or forms.
• Prepares a variety of activity reports for submittal to Federal and State agencies, interdepartmental staff, management, and/or other applicable parties.
• Assists with the lease up process and vacated procedures for Public Housing residents.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Modern office procedures;
• Customer service principles;
• Applicable Federal, State, & Local laws, guidelines, requirements, policies, & procedures;
• Basic loan & escrow procedures;
• Report writing techniques;
• Principles & practices of public social services agencies.

Licensing and Certifications:

• Assisted Housing Manager Certification (AHM);
• Basic Occupancy Certification;
• Rent Calculation Certification;
• Valid North Carolina Driver’s License.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, pushing/pulling, climbing, vision, foot controls, balancing, bending, crouching, hearing, twisting, talking.

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

• Incumbents may be subjected to extreme temperature, wetness and/or humidity, physical hazards.

• Providing customer service;
• Operating a computer & applicable software applications; 
• Applying local, state and federal laws, rules & regulations;
• Maintaining databases;
• Accepting, processing, & reviewing housing applications;
• Applying & communicating applicable laws, guidelines, requirements, policies, & procedures;
• Report preparation;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information & to receive work direction.

High school diploma or equivalency and at least six-months of advanced study, with at least one (1) year of relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.  Fair Labor Standards Act (exempt/non-exempt) is designated by position.  The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.