The purpose of this position is to assist and support the planning, design, implementation and maintaining the City’s server infrastructure to meet the needs of the city. 

Essential Duties and Responsibilities:

• Supports and maintains the City’s server environment, including physical, virtual and cloud-based systems.
• Supports and maintains high availability Microsoft Clusters with Storage Area Networks (SANs).
• Assists in enterprise Active Directory planning, engineering and maintenance, including on-premise and Azure.
• Supports migration of on-premise and cloud infrastructure.
• Maintains, monitors, manages and performs resource planning for the Virtual Machine (VM) environment using industry virtualization tools.
• Deploys new VM servers, upgrades and patches vSphere hosts and clusters.
• Installs, maintains and monitors server backup systems (physical, virtual and cloud based).
• Participates in Business Continuity Plan (BCP)/Disaster Recover (DR) planning and testing.
• Provides support of network infrastructure to ensure successful performance and secure operation of the enterprise network.
• Develops usage and security metrics to allow for the detection of abnormal activities.
• Performs security audits from internal and external parties.
• Investigates security incidents, researches and implements solutions.
• Identifies and remediates server and endpoint vulnerabilities.
• Manages M365 Exchange Online including email filtering platforms.

Supplemental Functions:

• Performs other similar duties and projects as required.

Job Specifications and Qualifications:

Knowledge:

• Virtualization with VMware
• Storage Area Network (SAN), Storage and Redundant Array of Independent Disks (RAID)
• Active Directory: Group Policy, Trusts, Sites and Services, Domain Name Systems (DNS), Distributed File Systems (DFS), and Public Key Infrastructure (PKI)
• Windows Server and Linux (Ubuntu, CentOS)
• Exchange Online, Office 365, Hybrid solutions and migration, email filters
• Hosted and Cloud solutions (Azure and Amazon Web Services [AWS])
• Backup solutions and Disaster Recovery
• Support and maintenance level knowledge of the City’s enterprise network
• Networking methods, materials and equipment
• Network protocols, control and monitoring software
• Administering Microsoft Server products, including Structured Query Language (SQL) Server and Internet Information Services (IIS)
• PC systems hardware, software, and peripheral equipment
• Department and City policies & procedures

Licensing and Certifications:

• Microsoft Certified Systems Engineer (MCSE)/Microsoft IT Certified Professional (MCITP) preferred
• VMware Certified Professional (VCP) preferred
• Cisco Certified Network Associate (CCNA) preferred
• Certified Ethical Hacker (CEH) preferred
• Valid North Carolina Driver’s License

PLEASE NOTE: Applicants must meet the City’s criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Positions in this class require: vision, hearing, fine dexterity, sitting, talking, standing, walking, lifting, carrying, reaching, handling, kneeling, crawling, pushing/pulling, climbing, foot controls, balancing, crouching, twisting.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

• Microsoft Windows 2012/2016/2019/2022
• Microsoft Office and Microsoft 365
• Microsoft Exchange and SQL Server
• VMware VSphere 6.5 and above
• High availability Microsoft (MS) Clusters on Dell EMC SANs
• Backup technologies (on-premise and cloud)
• Experience with IT Service Management (ITSM)/IT Asset Management (ITAM) tools (software deployment, inventory, patch management)
• Knowledge of security best practices and policies
• Managing & prioritizing multiple tasks
• Organizational & management skills
• Interpersonal & communications skills
• Decision making

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction.

Bachelor’s degree in Information Technology, or Computer Engineering/Science from an accredited college or university with at least one (1) year of relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Municipal government experience preferred.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.  Fair Labor Standards Act (exempt/non-exempt) is designated by position.  The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.