Product Improvement Manager

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi |Where: Auckland or Wellington

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

As a Product Improvement Manager, you’ll play a key role in making our products better, for both customers and the teams that support them. You’ll spearhead initiatives that simplify processes, improve the customer experience, and ensure our products are performing at their best. This role is all about spotting what’s not working, figuring out why, and driving meaningful changes that make a difference.

You’ll work closely with cross-functional teams, using data, feedback, and insights to prioritise what matters most. Whether it’s improving internal tools, removing unnecessary steps in a process, or streamlining the customer journey, you’ll be the one helping to make it all more efficient and effective.

If you enjoy problem-solving, working with data, and guide improvements from idea to execution, this role gives you the chance to shape how our infrastructure products perform, now and in the future.

Ō Wheako, ō Pūkenga | Your Experience

To do well in this role, you’ll need a strong background in product, customer experience, or process improvement, plus the confidence to drive change across teams and systems.

You have:

• 5–7 years of experience in product management, customer experience, or similar roles

• Hands-on experience using the Double Diamond framework to lead discovery through to delivery

• Strong problem-solving and analytical skills, you know how to turn insights into action

• Experience juggling multiple workstreams and stakeholders without losing focus

• A collaborative mindset, you work well with cross-functional teams

• Excellent communication skills, with the ability to explain ideas clearly through reports and presentations

• A curious, improvement-focused mindset, you’re not afraid to question how things are done

• Comfort working in fast-moving environments where priorities can shift

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply!

Mō mātou | About us

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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