Customer Insights Specialist

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.  

Te Momo Tūranga | Contract:  Permanent, Full Time
Te Wāhi |Where:  Auckland
Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces. 

Te Whiwhinga Mahi | The Opportunity 
Chorus is moving from the building phase of our network to operationalising our assets. It's an exciting time ahead.  

Being a part of the Customer and Insights team, your core focus be the setup, management and analysis of research projects, both in-house and through our research partners, becoming a cornerstone in helping Chorus achieve its strategy of being customer focused in all decision making and activity.   

Reporting to the Market and Customer Insights Manager, you will be taking a proactive approach which will encompass two key areas: 

Quantitative / Qualitative Research - Working closely with teams across our business to provide an understanding of telecommunication users supporting product ideation, messaging, and go-to-market efforts. This includes brand measurement, new product development, advertising measurement.

Customer Experience Measurement - Working closely with different Programmes of Work, you will identify and test hypotheses for new initiatives. You will become the go-to expert for our main survey platform (Qualtrics) and ensuring that all surveys are consistent in their methodology and are tracking well against their deadlines.

Ō Wheako, ō Pūkenga | Your Experience  
To be successful in this role, you will have gained a few years of work experience at either a research agency, or client-side in a Customer Research / Insights / CX role.  Within experiences, you will have likely conducted market research projects (quantitative and qualitative), from initial briefing through to final results. You will be able to bring some experience in delivering insights-led data analysis with the ability to articulate complex results in a digestible format.  

It would be helpful for you to have working knowledge with Qualtrics, however, it’s not mandatory.  

We look for capability and welcome and embrace endless potential. That means we're still interested in hearing from you, even if you don't tick every single one of the boxes above. So, what are you waiting for? Show us what you’ve got. 

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply! 

 Mō mātou | About us 

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow. 

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same. 

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance. 

Nōu te mana | Work your way 

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly.  If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot! 

He Wāhi Whakaōrite Whiwhinga Mahi.  

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.  

Come be part of a new era at Chorus, apply today. 

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