Manager Field Performance & Optimisation

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi | Where: Auckland

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

As Manager Field Performance and Optimisation at Chorus, you’ll lead field-facing teams to ensure high performance across build, connect, and maintenance operations. You’ll work closely with our service companies to make sure they’re delivering safely, efficiently, and in line with customer expectations.

You’ll be the key connection point between field teams, internal value streams, and external stakeholders—resolving issues, managing day-to-day field activity, and driving continuous improvement. This is a hands-on leadership role where your decisions directly impact service delivery, network resilience, and customer outcomes.

If you’re someone who thrives in fast-paced environments, values strong operational discipline, and enjoys mentoring people to deliver results—this is your opportunity to make a real impact.

Ō Wheako, ō Pūkenga | Your Experience

We’re looking for someone who has led operational teams and knows how to get the best out of people, processes, and service partners in the field. You’ll need to be assured making choices, solving problems, and keeping things running smoothly—even when things are complex or fast-moving.

You’ll bring:

Experience inspiring teams in field operations, service delivery, or infrastructure environments
A good understanding of how work gets done in the field (builds, maintenance, or connecting customers)
Experience working with contractors or third-party delivery partners
Confidence handling tricky issues, customer escalations, or outages
A strong focus on health, safety, and doing things the right way
A track record of improving how things work—making processes simpler and more effective
Great communication skills and the ability to build strong working relationships
Comfort juggling short-term opportunities while keeping long-term goals in mind
Ability to demonstrate experience of developing and owning workstream optimisation initiatives including benefit realisation
Strong experience managing health and safety of direct reports and supplier resources
Experience of managing complex supplier contracts and performance.

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply! 

Mō mātou | About us 

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow. 

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same. 

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance. 

Nōu te mana | Work your way 

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly.  If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot! 

He Wāhi Whakaōrite Whiwhinga Mahi.  

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.  

Come be part of a new era at Chorus, apply today. 

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