Business Connect Experience Specialist

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi | Where: Auckland

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

As the Business Connect Experience Specialist, you’ll play a key role in improving how business customers connect to the Chorus network. You’ll support projects and initiatives that make the experience smoother and more efficient, from simplifying processes to helping teams deliver better outcomes for customers and users. You’ll work closely with different teams across the business to identify where things can be improved, help plan and prioritise changes and support the delivery of those improvements. Whether it’s running workshops, managing priorities, or making sure the right people are involved, you’ll be central to making sure customer and operational needs are met.

You’ll also represent the Business Connect team in wider squads, helping keep things aligned with strategy and ensuring the right expertise is brought in when needed. If you enjoy working across teams, solving problems, and helping to make systems and services work better for people, this role offers a great opportunity to contribute to real change.

Ō Wheako, ō Pūkenga | Your Experience

To succeed in this role, you’ll need experience working in operations or delivery, with a strong focus on improving customer experiences and supporting change.

To succeed you will bring to the role:

3–5+ years’ experience in operations, customer delivery, or change
Worked with retail service providers, service companies, or provisioning processes
A relevant tertiary qualification
Confidence speaking with senior leaders and customers
A strong focus on service and customer outcomes
Experience planning work and managing resources effectively
Skills in improving processes and designing better ways of working
Used tools like Jira, Miro, or similar in project or team environments

Mō mātou | About us

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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