Business Connect Experience Manager

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi | Where: Auckland, Wellington, Christchurch

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

In this role you will lead a cross-functional squad focused on improving the end-to-end experience for customers using our Business Connect services, from order placement to service activation. This role is all about shaping and delivering an experience that’s seamless, efficient, and aligned to the strategic goals of the Infrastructure Value Stream.

You’ll bring together a talented team of programme leads, CX designers, and subject matter experts from across the business to drive continuous improvement in how we connect our customers. Using adaptive ways of working, you’ll help identify and prioritise opportunities, lead discovery and design, and deliver impactful changes that lift both customer satisfaction and operational performance. This is a role where you’ll work closely with a wide range of stakeholders, internally and externally, ensuring the programme stays aligned to business priorities, delivers meaningful outcomes, and communicates progress clearly. If you’re passionate about customer experience, team leadership, and making real improvements to how services are delivered, this is a great opportunity to guide that change.

Ō Wheako, ō Pūkenga | Your Experience

To do well in this role, you’ll need experience working with teams to deliver services, improve processes, and manage change. You’ll also need to be comfortable leading people and working with different stakeholders.

You’ll bring to the role:

3 - 5+ years’ experience in operations or helping deliver new products or services
Experience collaborating with service companies or retailers to get customers connected
Confidence in communicating to senior leaders and presenting updates
Customer-centric mindset with a focus on simplifying and enhancing customer experiences
Experience planning work, setting priorities, and making sure the right resources are in place
Been involved in improving processes or designing better ways of working
Some understanding of contracts or working with suppliers
Proficient in using tools like Jira and Miro for work management and collaboration

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply!

Mō mātou | About us

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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