Customer Services Representative

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi | Where: Auckland

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

Be the voice of Chorus – where every customer counts.

At Chorus, we’re proud to connect Aotearoa, and we know that great customer service is key to making that connection feel seamless. As a Customer Service Representative, you’ll be the first point of contact for people reaching out across phone, email, web, or social media. You’ll be the one ensuring every interaction is smooth, professional, and genuinely helpful.

You’ll focus on resolving issues at first contact wherever possible and know when to escalate more complex cases to our specialist teams. You’ll also play a role in supporting wider initiatives and campaigns, staying connected with what’s happening across Chorus. You’ll join our Operate team, our engine room, responsible for delivering a great field experience and keeping our network running at its best. That means we’ll look to you to stay up to date on our products, processes, and tools so you can provide confident, informed support to every customer. This is a role for someone who brings empathy, calm, and professionalism to every conversation. You’ll know how to listen, explain things clearly, and work with others to get results. If you enjoy helping people, love solving problems, and want to be part of a collaborative team with a clear purpose, we’d love to hear from you.

Ō Wheako, ō Pūkenga | Your Experience

You’re someone who puts the customer first and thrives in a fast-paced, solutions-focused environment. You know how to listen, ask the right questions, and guide conversations to a positive resolution, no matter how complex the issue.

To be successful in this role, you’ll ideally have:

Previous experience in telecommunications customer service or operations
Inbound call centre experience
A strong customer service ethic with a genuine sense of empathy
Excellent written and verbal communication skills
Great problem-solving ability and experience with root cause analysis
Solid time management and organisational skills
Clear and confident decision-making under pressure
Effective negotiation and conflict management abilities
Strong relationship-building and interpersonal skills
A high level of motivation and drive to deliver results
The ability to influence and persuade while maintaining professionalism
A calm and composed approach, with the resilience to handle challenging conversations

If you’re ready to be part of a team that truly values customer experience and supports each other to succeed, we’d love to hear from you.

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply!

Mō mātou | About us

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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