Manager Operational Network Delivery

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent

Te Wāhi | Where: Auckland, Wellington or Christchurch

Te Pūtake | Why we’re hiring: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

As the Manager, Operational Network Delivery, you’ll be at the front of a team responsible for keeping key parts of the Chorus network running safely, efficiently, and reliably. This includes managing the operations and maintenance of critical infrastructure like poles, manholes, pits, and lids, ensuring everything is delivered to a high standard and within budget.

You’ll work closely with internal teams, contractors, and senior leaders to deliver a programme of work worth $20–30 million, balancing day-to-day needs with long-term planning. This role is about bringing together people, processes, and systems to make sure our physical network is well maintained and future-ready, while meeting safety, customer, and performance goals.

You’ll also take the helm on developing a high-performing team, setting clear goals, and supporting growth and development. A big part of this role is collaboration, whether it’s managing stakeholder expectations, aligning priorities across teams, or championing change that makes things better. If you enjoy inspiring people, driving performance, and making sure complex operational work runs smoothly, this role offers a great opportunity to make a real impact.

Ō Wheako, ō Pūkenga | Your Experience

To make a success of this role, you’ll need strong leadership experience in operations, with a solid understanding of asset management, customer delivery, and working with large-scale contracts.

You will bring:

• 7+ years in a senior or mid-level leadership role within a capital-intensive industry

• Experience delivering operational or transformation programmes that improve customer experience

• A strong understanding of asset operations, contract management, and supplier relationships

• Proven ability to manage programme risks, costs, and performance metrics

• Confidence analysing complex problems and making trade-off decisions

• Solid commercial experience, including contract negotiation and delivery

• Hands-on experience managing customer service operations or outcomes

• Excellent stakeholder management skills—you know how to build trust and influence across teams

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply!

Mō mātou | About us

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive.  Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that.  If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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