Job Description

We are currently seeking a candidate for an entry level position in our IT/Systems department. This is a position for the candidate who wishes to expand their abilities, with a stable company in the Rhode Island / South Eastern Massachusetts area.  We are looking for a detailed oriented individual with strong organizational skills who may or may not have an area of specialization to help and grow in a wide range of IT/ Help Desk functions. 

Pay range: $19-24 hourly

• Roles and Responsibilities

  • Supporting end user helpdesk for basic hardware and software issues.
  • Analyze and troubleshoot a wide variety of technical and non-technical issues.
  • Provide in person, telephone and remote support for end users. 
  • Work closely with peers and other departments while providing excellent customer service.
  • Occasional local travel (MA,RI, NH) to remote showrooms.
  • Speak effectively; listen to, and understand, information and ideas as presented. 
  • Assist in the creation, updating and reviewing of department documentation
  • Assist with auditing numerous reports and data, provided on paper and computer screen.
  • Aid in maintaining our internal intranet and website.
  • Ability to work on-site during regularly scheduled shifts and as needed after hours to support emergency and off time projects.
  • Ability to effectively research a wide range of IT related topics.
  • Other duties as assigned

Required Skills

• Entry level, helpdesk experience preferred but not required
• Knowledge of HTML required.
• Working knowledge of Microsoft Office Applications (Word, Excel, PowerPoint)
• Good understanding of basic technology concepts.
• Maintain strong attention to detail and follow through in high-pressure situations
• Strong analytical troubleshooting and problem-solving skills.
• Excellent customer service skills and comfortable with remote/telephone support functions
• Strong communications skills (verbal and written).
• Ability to work in both team environments and as an individual contributor.
• Ability to sit for extended periods at a keyboard to enter information and read displays.