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Application Support Specialist



Category

Information Technology

Job Location

Rockville

Tracking Code

HLS 5113-585

Position Type

Full-Time/Regular

CALIBRE is an employee-owned mission focused solutions and digital transformation company.  We are looking for a highly motivated Application Support Specialist to join our dynamic team supporting a federal client. This position will assist in providing support to end users on a variety of issues.

Responsibilities include, but are not limited to:
•    Identifies, researches, and resolves technical problems. 
•    Responds to telephone calls, email and personnel requests for technical support. 
•    Documents, tracks and monitors issues to ensure a timely resolution.
•    Performs support to resolve IT hardware, system software, telecommunications, and customer support issues.


Required Experience

•    Associate’s degree or 2 years of experience in Information Technology or in a related area. 
•    Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System Fundamentals, MTA Security Fundamentals, or Cisco Certified Network Associate (CCNA).
•    Experience with ticketing systems for tracking customer issues (e.g., OneView (Salesforce platform), ServiceNow, Jira).
•    Familiar with the technical aspects of maintaining COTS and custom-built IT systems.
•    Experience with Microsoft SQL Server, Apache, MariaDB.
•    Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
•    Experience relying on instructions and pre-established guidelines to perform the functions of the job.
•    Experience performing a variety of complicated tasks. 


CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers 

This position is located in Rockville. View the Google Map in full screen.



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