The Eagle Central Office Manager is the primary point of contact for students, faculty, staff, and visitors, providing exceptional customer service and administrative support. This role is critical in creating a welcoming and informative environment. The Eagle Central Office Manager will handle a wide range of inquiries, assist with student enrollment services, and provide guidance on processes related to financial aid, advising, registration, and other student enrollment support services.

Key Responsibilities

Customer Service & Front Desk Operations (40%)

·       Greet and assist all visitors, including students, faculty, staff, and external guests, ensuring a positive and welcoming experience.

·       Serve as the first point of contact for all phone calls, emails, and in-person inquiries related to Eagle Central services, including financial aid, advising, registration, and student accounts.

·       Provide accurate and detailed information, answer general questions, and guide/walk individuals to appropriate departments when necessary.

·       Maintain a professional and approachable demeanor, addressing issues or concerns with patience and efficiency.

Student Support & Administrative Functions (30%)

·       Assist students with basic financial aid, advising, registration, and enrollment inquiries, providing step-by-step instructions when applicable.

·       Help students access self-service tools, such as online portals for course registration, advising, financial aid applications, and student statement inquiries.

·       Collect and process documents related to student services, ensuring confidentiality and compliance with institutional and federal regulations (e.g., FERPA).

·       Schedule appointments for advisors, enrollment specialists, and other staff, coordinating calendars as needed.

·       Assist with distributing important communications, including event flyers, scholarship information, and other student service-related announcements.

Record Keeping & Data Management (10%)

·       Maintain organized files and records for Eagle Central’s operations, ensuring documentation is accurate and up to date.

·       Input data into relevant systems (e.g., CRM, student information systems) and assist with data entry/scanning related to student services and office operations.

Event & Outreach Support (10%)

·       Provide logistical and administrative support for Eagle Central events, including orientations, instant enrollment, open houses, and financial aid/scholarship workshops or any that may not be included in this job description.

·       Assist with event preparation by creating sign-up sheets, preparing materials, and managing communication with participants.

·       Support outreach efforts by distributing promotional materials, event flyers, and other resources to students and the campus community.

Problem Resolution (10%)

·       Address and troubleshoot issues raised by students or visitors, escalating complex matters to appropriate staff or supervisors.

·       Follow up with students and stakeholders to ensure issues are resolved promptly and satisfactorily.

Qualifications

Education:

·       A high school diploma or equivalent is required; an associate degree or higher is preferred.

Experience:

·       2+ years of experience in a front desk, customer service, or administrative support role, preferably in a higher education or student services environment.

Skills & Competencies:

·       Excellent interpersonal and communication skills, with the ability to interact professionally with a diverse population.

·       Strong organizational skills and attention to detail.

·       Ability to handle sensitive and confidential information with discretion.

·       Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and student information systems or CRMs.

·       Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.

·       Strong problem-solving skills and tactfully handling difficult or emotional situations.

Key Attributes

·       Customer-oriented: A positive attitude and a strong desire to help students and other stakeholders succeed.

·       Team Player: Ability to collaborate with other staff members and departments to provide seamless student support.

·       Adaptable: Flexibility to handle unexpected tasks or issues and to adjust to changing priorities in a dynamic work environment.

Working Conditions

·       Position requires sitting for long periods and standing, walking, and light lifting (up to 25 lbs.)

·       Must be able to work flexible hours, including occasional evenings or weekends, depending on the needs of the department or scheduled events.

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.