DIRECTOR OF CLIENT SERVICES

JOB SUMMARY: 
The Director of Client Services plays a critical leadership role in driving business growth by identifying, evaluating, and securing high-priority business opportunities. This position is responsible for overseeing strategic marketing initiatives, managing client relationships, and leading the business development team to meet organizational goals. The Director will develop and implement marketing strategies, produce business development materials, maintain active client engagement, and deliver compelling proposals and presentations. This role will serve as a member on the Management Committee and will collaborate closely with department heads and executive leadership to align business pursuits with company objectives. 

ESSENTIAL DUTIES:

• Develop and manage the organization’s annual marketing plan and pursuit budgets
• Recommend market strategies, potential areas for growth, and new policies or programs
• Lead branding efforts and enhance CERM’s visibility across target markets
• Oversee and enhance the company’s social media presence and reputation
• Lead all outside and inside sales activities to include building strategic tools and related reporting mechanisms
• Build and maintain strategic client and industry relationships to gather market intelligence and identify opportunities
• Oversight management of client and prospect pre-qualification and certification processes and procedures
• Keep current on government regulatory agency guidelines and recommend policies and planning modifications to include recommendations for resources required for new and established market opportunities
• Gather and establish procedures for regularly collecting information on potential business opportunities, from within the corporation and from external sources
• Develop and deliver marketing and communications strategies for the organization
• Maintain records on contacts and promotional efforts made personally and by others and follows up on business opportunities at appropriate intervals
• Oversee the preparation and periodically review of company collaterals (brochures, historical data, personnel resumes, etc.) for accuracy, effectiveness of presentation and update accordingly
• Assign responsibility for proposal preparation, and implement quality assurance protocol of all proposals before submittal to clients
• Oversee development of presentations to potential clients
• Organize and track corporate participation in technical, professional and association meetings
• Prepare forecasts of prospective work for use by others in preparing work manpower requirements
• Monitor company’s client portfolio to ensure client satisfaction is maintained by developing strategic planning and engagement tools to ascertain CERM’s Client Relationship Management performance on marketing engagements, programs, and projects
• Oversight and ownership of the proposal management process providing governance and leadership concerning readiness, execution and proposal delivery

   

KNOWLEDGE, SKILLS & ABILITIES:

• Proven track record of success in senior marketing roles by demonstrated ability to increase market share in terms of revenue, sales, account management and client development.
• Must have project management skills to manage, track and communicate status of multiple projects and tasks
• Demonstrate excellent communication and interpersonal skills
• Must have demonstrated supervisory management skills
• 5-10 years of experience in technical services industry and managing marketing campaigns.
• 5-10 years’ experience working with government contract proposals is desired
• Must have experience working with Microsoft Office Suite - Outlook, Adobe Acrobat, Internet Explorer, MSWD, Excel and PowerPoint skills

MINIMUM REQUIREMENTS:

• Minimum of bachelor’s degree in Marketing, Communications, Journalism, or in a related field with clearly demonstrated business acumen

• Regularly participates in related industry organizations and conferences-preferably in a leadership and/or officer capacity

LICENSURES, CERTIFICATIONS, AND REGISTRATIONS:

• MBA a plus, not required
• PMP Certification a plus, not required
• Marketing Certifications a plus, not required

PHYSICAL REQUIREMENTS:

§  Requires the ability to exert light physical effort including, but not limited to, lifting, carrying, pushing and/or pulling, etc. of objects and materials of light weight (generally 30 – 50 pounds and less)

§  May involve extended periods of time in seated position and at a keyboard or workstation

WORK ENVIRONMENT:

§  Professional office

§  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

§  Willingness to travel extensively to various meetings and project sites

CORPORATE ENVIRONMENTAL RISK MANAGEMENT, L.L.C. is a Certified Drug-Free Workplace and Equal Employment Opportunity Employer that does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, and/or disability. C.E.R.M. will only employ those who are legally authorized to work in the U.S. Any offer of employment is conditional upon the successful completion of a background, credit check, and drug screen.